We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collectibles

BOXZILLA COLLECTABLES

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collectibles.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a full set of Spider-Man: No Way Home Funko Pop figures and did not receive the product after paying. This was a preorder and the set was estimated due to be delivered around March 2023. I would at email updates with a spreadsheet showing that some but not all of the units arrived in stock and the message that the order would not be shipped incomplete. I made many many attempts at contacting the company with little reply and no resolution. I eventually demanded that they ship me the items from my order that were in stock and refund the remaining balance or otherwise just refund the entire cost. This was met with no response and no action. The company was reached out to by email and I also reached out through their various confirmed social media and forum accounts such as ***************** etc.

  • Initial Complaint

    Date:05/23/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order, after not receiving the order I contact the store. No response. I waited 3 months contact them again, no response. Now it's been a year and 3 months and they still haven't gotten back to me nor a refund. How do I get my money back?

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My purchase of goods was made on 11/6/2021. It was a preorder. I still have not received my order. I rarely receive a response. Each time I had received one, I am told that they are still waiting on some of the products. There is no website for them anymore. I emailed their customer service again today, but I do not expect a response. My purchase total was ******. Last June, they said I could only receive store credit. I responded and said fine, give me that. My intention was to just repurchase the items. There has been no response. Another company I ordered through for different items has been taking just over 18 months, but I finally received an email with shipping details, but nothing showing it has been shipped. That is why I did not email further. I tried to check in today to see the status of my order and contact them again, but each time I look for their online site, I receive a 403 error. I really want my money back or the items shipped. I have seem reviews saying they received their same orders a few months after purchasing them.

  • Initial Complaint

    Date:03/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The amount I paid for said items were ***** the items were collectable funko pops that were a pre order and they are now available and have been available yet I have not received my items. I have contacted the business thru email multiple times with no response. The phone number listed on the website doesn't connect to a phone line when called have tried multiple times with that as well. I have screenshots out said emails to the company I also have screen shots of the order. I never recieved any tracking information or any other communication with said company. I can provide proof of purchase with screenshots when the order was placed.The order number for my items is #*****

BOXZILLA COLLECTABLES is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.