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Business Profile

Computer Repair

Fayetteville Tech Repair, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9-11-24, I brought my laptop that would no longer turn on to Fayetteville Tech Repair for diagnosis. I paid $69.55 at this time and was told I'd hear back in about a week. On 9-18-24, I was told that the problem was the motherboard and that they could replace it for an additional ******. I agreed to this and was told to expect this to take a couple of weeks. When the motherboard came in, they experienced difficulties with the repair and the owner informed me that they had misdiagnosed the problem, the usb controller actually caused the problem and had damaged the new motherboard as well as the keyboard. They agreed to return the motherboard on warranty, as well as replace the keyboard. Eventually this replacement motherboard came in and they claimed there was something wrong with it. Ultimately, 2 months went by with no meaningful progress and no end in sight, and I had to move from ************** to ******** on 12-5-24. I was able to speak with the owner about this and he offered to refund me half of the total cost and take down my new address to ship me the laptop at his cost when it was done, which I agreed to. Since then, I've had trouble getting in contact with them via their store number and I discovered the receptionist was screening my calls by calling from a friends phone with a different area code a few minutes after calling from mine. This occured on January 20th, after a month and a half of vague answers and ignored calls. At this point the owner gave me his personal phone number and said he would personally handle the repair. I spoke to him on Monday 2-10which was when he said the third motherboard was supposed to arrive, apparently nobody had been there to take the delivery. He said he was going to have it redelivered and have the laptop repaired and shipped no later than saturday 2-15. Since then, I've heard nothing and have been unable to reach him by call or text.

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an unresponsive laptop to the business for repairs almost 3 years ago. Besides the fact they never reach out to me to provide updates, when I do call, its either they keep getting sent the wrong mother board, they didnt realize they needed to apply an update to the MB to make it work, their computer system was down and couldnt check, they were in the process of moving, or the owner, ******** ******* was not in. I paid over $400 to start the repairs and have yet to receive my laptop. At this point, if not repaired, Id like a refund and my laptop returned.

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dropped off my 75 inch television for repair, its been two months and its still not fixed with no idea when it will be. Wondering if this is a scam

    Business Response

    Date: 05/28/2024

    We have worked directly with the customer and explain the issue with the delay. Since then the customer has received excellent service and is overall happy with his experience with Fayetteville Tech Repair.

Fayetteville Tech Repair, Inc is NOT a BBB Accredited Business.

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