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Business Profile

Appliance Repair

Service Quick

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After contacting ******* for a service ticket number, I contacted the appliance repair company (Service Quick) on 10Jun2025 to have my ******* front loading washer machine repaired. I was told that the service technician would arrive on 16Jun2025. They canceled and wanted me to wait another week. After arguing with them, I was able to get a technician out the next business day 17Jun2025. The technician stated the leak was coming from the water pump. The water pump was replaced and the technician left. The minute I turn the machine on to start a load of laundry, water started pouring out of the same spot that it had originally been leaking. I attempted to call Service Quick several times (no answer twice and hung up on once) to try and have the technician return and resolve the problem for which I paid for. I was told by the Service Quick representative that the service ticket had been resolved and closed by them. I was told that I had to call ******* back again to obtain a new service ticket number and start a service request all over again. I was told by the Service Quick representative that I would have to wait an additional week to have yet another technician come back to fix the original issue. The original service ticket # ********* was never completed. The new (current) service ticket #**********. I contacted my financial institution to initiate a full charge back on all funds being issued to Service Quick.

Service Quick is NOT a BBB Accredited Business.

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