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Business Profile

Auto Repairs

RJ & G Car Care Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I first contacted this business on April 19th, 2023 and scheduled an appointment to drop off my vehicle on April 24th. I did not receive any contacts from this business between the day I dropped my vehicle off until May 10th. On May 10th, my service advisor told me that it would take approximately 2 more weeks to order all of the parts and fix my car. It took 3 1/2 weeks to acquire and install these parts, my service advisor did not call me once during this time frame to provide an update. On June 3rd, I showed up to this business in person and emphasized my desire for increased transparency during this process. This was the third instance I recall emphasizing this to my service advisor. Today is June 22nd, I have not heard from my service advisor since June 3rd when he told me he would have an update for me in 1 week. I have called this business 3 separate times since June 15th and have not been able to connect with my service advisor, nor has he returned my calls. On June 19th I sat on hold for over 20 minutes for my service advisor and he never picked up. I eventually had to hang up because I did not have all day to wait on hold for a call that was 2 weeks overdue.The nature of my dispute is two-fold. First, I am dissatisfied with the transparency regarding the work (or lack thereof) that has occurred on my vehicle. Second, I am dissatisfied with the indirect costs (registration, insurance, mileage on my other vehicle) that I have incurred while my vehicle has functionally sat on this businesses lot. This business has not made an attempt to resolve the problem. If anything, it has gotten worse. As I continue to voice this concern, communication becomes less and less frequent.

RJ & G Car Care Center is BBB Accredited.

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