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Business Profile

Automation Equipment

Johnson Controls, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automation Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We chose not to renew our contract with Johnson Controls to monitor our fire alarm system. We've had another company monitoring it since December 2022, but had paid Johnson Controls through August 2023 and they refused to refund us the difference. They are now harassing us daily with phone calls to our office, one of our church members, and with letters in the mail. We have notified more than a dozen employees by email and phone, and the harassment continues. We've told them we aren't renewing our contract, and the contact email on the invoice just tells us he's not ***************** and he doesn't know who is. Yet he's on every repeated mailing. We've had to block them through our phone system, and our church member had to do the same, since no one at their company will help, neither local representatives nor their customer service department and their billing department.

Johnson Controls, Inc is NOT a BBB Accredited Business.

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