We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bathtub Refinishing

Renov8, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathtub Refinishing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to address ongoing concerns with the repair of my bathtub, which was originally refinished by the specialized refinishing company, now operated under Renov8. When the technician initially came to assess the job, he determined that injectable foam fillers were not necessary. Instead, he recommended extra sanding and additional support around the drain, for which I paid the required fees. Afterward, I had to hire a plumber to reinstall the drain. The technician later returned to touch up the area around the drain, but since then, the tub has developed an issue with the finish in the center, where the chemical appears to have risen. This requires further sanding and refinishing.I reached out on July 28th to request a touch-up under the lifetime warranty. Initially, I sent photos of the problem, and although the pictures were not the best, I later sent clearer ones. It is evident that the tub does not need foam fillers, just a proper touch-up because the original product or chemicals did not set up correctly. Despite this, I am being asked to pay an additional $150 for the technician to come out, even though no one has seen the problem in person.I feel that we are going back and forth without resolution, and I have received dismissive responses. I would like Renov8 to honor the lifetime warranty associated with the specialized refinishing company. Since you are now doing business as this company, I believe you should uphold the original warranty terms.I kindly request that you help me to resolve this issue as soon as possible so that the tub can be repaired to the standard promised.

    Business Response

    Date: 09/06/2024

    Issue has been resolved .

    We went back and fixed whatever the other company had done before even though we did not have the responsibility to do so as it was another company that did this job not Renov8.

    We sent a technician out there to take care of what needed to be done

Renov8, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.