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Business Profile

Canvas Art

Great BIG Canvas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Canvas Art.

Complaints

Customer Complaints Summary

  • 56 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Great Big Canvas regarding my recent experience with their products and lack of no customer service.On 10/23/2024, in the amount of $1096.69 I ordered two pictures from Great Big Canvas. Upon receiving the items, I was disappointed to find that the quality and printing were horribly made and below subpar. I contacted their customer service to request a return label for a full refund, minus shipping costs, as stated in their return policy. I also provided photographic evidence of the issues.Despite my efforts to reach out, I have not received any response or resolution to my request, and I am still within the 30-day return policy timeframe.I am seeking assistance from the Better Business Bureau to facilitate a resolution to this matter and to ensure that my rights as a consumer are upheld.

  • Initial Complaint

    Date:09/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See uploaded email thread. Numerous attempts to collect refund are ignored

  • Initial Complaint

    Date:09/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on August 29. The status of my order has not changed since then. I ordered similar products from similar companies and have had the products for two or more weeks already. It seems they lost my order or aren't fulfilling it in a reasonable amount of time. I've emailed twice and left a voicemail but gotten no response.

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a print on August *******. They charged me for merchandise that was never received. Ive sent multiple emails and left numerous phone messages to no avail. Im beside myself. This was a gift!!

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 5 items but did not receive 2 of the items. (Missing Nine Roses and Blush Twice III). I have emailed the company twice, received an automated reply each time, but no response. I have tried calling their ***** number, but it goes straight to a recording; no one ever picks up at that number. I received a delivered notice from the company, but the delivery was for one of the canvas prints - not the two in question that I have yet to receive. I contacted *** and they advised each item should have had its own tracking number if shipped in its own box. So the tracking # was not applicable to the 2 missing items because every item I have received from this company came in its own box. I called the number on the tracking info *** provided and it was an employee named ***** in the fulfillment center. He said he couldnt help me but would provide my info to customer service. I still havent heard anything. I want the items shipped to me or I want a refund for the entire amount that I paid.

  • Initial Complaint

    Date:09/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order and when it arrived they sent 2 orders. I have tried calling for 2 days and get a recording telling their business hours and then says the office is closed. I have responded to their contact information and get no reply. I called their ************ and it's constantly busy. I want to return the duplicate item and get a refund.

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This item was not delivered. **** tracking shows that it was returned to the company. You cannot reach anyone by calling Great Big Canvas at ************** at any time of day. Website says you can call from 9am to 5pm. They have not responded to my emails.

  • Initial Complaint

    Date:09/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a painting September 1st, cannot get shipping updates, nobody answers the phone or answers emails, my hands are tied.. they will charge a restocking fee if I cancel my order but I cannot contact anyone

  • Initial Complaint

    Date:09/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on August 15 2024, and I am trying to make a return.

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Great Big Canvas offers poster purchase. Posters are delivered in triangle boxes instead of poster tubes. My order was damages following multiple deliveries. If you don't know how to deliver a poster, don't offer it.

Great BIG Canvas is NOT a BBB Accredited Business.

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