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Business Profile

Chocolates

The Chocolate Boutique, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chocolates.

Complaints

This profile includes complaints for The Chocolate Boutique, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Chocolate Boutique, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a $125 gift card on February 13th to go to the store. On April 14th, I bought a "chocolate date night" from their website: **************************************************************. Nowhere on this website does it list that refunds are not possible. After a couple emails back and forth the date night was set for April 18th and agreed to by both parties. On the day of the event I arrived at the shop and was informed that the employee working had no clue of my date night or the date night for the other couple waiting, and that she could only have one couple at a time. The employee told me to try getting a refund or rescheduling for another time. Since the date night, I have contacted the business multiple times over the phone and by email to get a refund for the date night. They have repeatedly said that they would be willing to reschedule me but have refused to offer any refund. Additionally, the owner was very short and dismissive over the phone and blamed me for showing up on the wrong day multiple times. After providing a full timeline of events to the business they acknowledged it was their mistake but are still refusing to offer a refund. I have no desire to reschedule my date, given the terrible experience that night and the multiple accusations from the owner that I lied since that day. I am looking to receive a refund for the money spent since it was the businesses' fault for the date not happening and there were no warnings when purchasing or prior to the date that I could not be refunded for this date.

    • Initial Complaint

      Date:10/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint against The Chocolate Boutique located at **** ********* *** ******** ** *****. I submitted an application to be a vendor at the wine and cheese festival held in April 2022. I paid the $175 vendor fee. I was not selected as a vendor for the festival. I was told I would receive a refund. As of today I have yet to receive a refund. I have spoken with the owner who told me that a refund would be given. It has not. The event was over 5 months ago. I am still trying to receive my refund. Can you help me?

    The Chocolate Boutique, LLC is NOT a BBB Accredited Business.

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