Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was granted an award through FAFSA. My school deducted $2,011 for fall tuition. However, despite the ledgers seemingly being in order, they are evading confirmation or denial of the award. Instead, they repeatedly prompt me to sign the aid contract, committing to an award $5,200 lower, without any explanation or validation.I am enrolled as a full-time student, attending 6 classes with a total of 18 credit hours. Yet, they are unwilling to provide a sincere response when I directly inquire why I am not eligible for a 100% award. The situation feels disingenuous, as they sidestep my queries by urging me to sign the contract under different phrasings.I have even stated that if the full award doesn't apply to my circumstances, I'm willing to accept that, but I require an explanation regarding why this is the case for a full-time student and what criteria determine eligibility for 100%.Nelnet, the payment plan provider they use, confirmed the Pell ***** on my behalf. This amount was also reflected in my portal, and I have provided a screenshot as evidence. Furthermore, I have explicitly asked for confirmation if the granted amount was incorrect and, if so, to clarify the exact sum sent by the Pell ***** to ********* for my award. Regrettably, none of these queries have been addressed.Even after requesting escalation, my concerns were not addressed accordingly. My primary concerns revolve around the following questions:What was the actual amount awarded to ********* on my behalf?How is it determined that I qualify for only 40% of the award, despite being a full-time student?If there is a discrepancy, could you please confirm the accurate awarded total?I am consistently referred to an offer letter that merely outlines *********'s package, not the precise award transmitted to the school.

  Business Response

  Date: 08/29/2023

  One of the staff members in the ******************** contacted the student on Friday, August 25 and answered his questions.  The **** of Financial Aid also sent the student an email on Monday, August 28 and explained the students financial aid history.  The student sent an email to the **** of Financial Aid and thanked her for taking the time to contact him and address his concerns.

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a guitar class at *********, which starts August 15, 2023. I found out last August 8 that my right leg has cellulitis and I need to keep my legs elevated..I decided that I should drop the guitar class, since I will not able to drive 40 minutes to the class.. I emailed the registrar's office on Friday, August 11 and told them about my health issue and that I needed to drop the class and requested a refund.. I called ********* tech support on Friday, Aug. 11 and spoke to a nice support tech, who did not know what to do about a refund...I followed her instructions and choose ********* *************** but could not find anywhere under ************ where I could request a refund. I finally heard from the registrar's office and was told to register, which I had already tried, but to go through the different pages of activations, is ridiculous and a complete waste of time...When I was in school there in the 80's and 90's, it was SO much easier..Now, one has to get a ********* Activation Key and a Key Account Activation..Absolutely ridiculous...All I want is a refund..It should NOT be this difficult..

  Business Response

  Date: 08/15/2023

  The student was removed from the course and a refund was processed today to the credit card used for the registration payment.  It may take several business days for the credit to post to the cardholder's account. Thank you!

  Customer Answer

  Date: 08/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** (al) ******