We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Crawl Space Contractors

Crawlspace Tech, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Crawl Space Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband, ******* paid Crawlspace Tech **** $382 via ****** on Sunday, October 13, 2024 to dry out a crawlspace at a rental townhouse located at **********************. This was 50% of the fee which **** ****** e-mailed me was required to proceed. Although, I received confirmation that payment was received, I never received a receipt. I did however, receive notification that work he would begin work on October 15. Between October 15 and October 17, I received several texts which consisted of excuses for why he couldnt start and promises of when he would begin. After October 17, all communication with **** ****** stopped. On October 18, I sent an e-mail to ***** ****** (whose name was listed beside company name) requesting a refund. On October 23 I received an e-mail from ***** ****** stating he had not been involved with the company for 5 years, however he would consult his lawyer and have accountant send refund by November 15 if that is the direction we are going to take. After conferring with a representative from BBB, I decided to wait and see if a refund would be issued. It was not.

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************* charged $2665 to fully restore insulation and 100% cover the exposed earth in the crawl space and remove all organic growth on floor joists. The guy that did the original work for **** was fired. None of these three job requirements is complete. **** promised to come back in summer humidity to recheck this work. Despite numerous calls, voice messages, and emails, he does not respond. He sent his friend *** once (a former business associate) in his place when he was ill, and *** agreed that the job was incomplete, there was organic growth yet to be cleaned, insulation was missing, and gaps in the plastic were present. He said he would report all of this to ****. **** did not reply to my email after *** inspected the crawl space. My realtor recommended *********************, she could not get him to reply either, said others were not hearing from him either. Interesting, a review of his business on BBB has a reply we know of no job that is incomplete . That is not true, he has been repeatedly notified he needs to finish the job, including by his associate ***, his last email reply (Oct 2022) said thanks for your patience, i have you floating on the calendar.

Crawlspace Tech, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.