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Business Profile

Family Practice

Raleigh Family Practice PA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *************************, and I am filing a complaint against a medical clinic for fraudulent billing practices. On 6-21-22, I had a scheduled yearly checkup that was covered by my insurance. During the visit, I discussed several symptoms and issues with the doctor, and we went over my medical history.However, a few weeks after the visit, I received multiple notices that I owed $315 for the services provided during the checkup. I was surprised to receive these bills because my insurance was supposed to cover the cost of the yearly checkup. Additionally, I was asked to sign a financial agreement form to agree to pay for anything not covered by my insurance, which I never signed.After further investigation, I discovered that the clinic had changed my appointment type in their system and billed me for three separate visits instead of the yearly checkup. This was a deliberate attempt to overcharge me and commit insurance fraud. I believe this is a clear case of malpractice and theft, as I did not receive three separate visits and should not have been charged for them.I have attempted to resolve this matter with the clinic directly, but they have been unresponsive and have not taken responsibility for their actions. I am filing this complaint to hold them accountable for their fraudulent billing practices and to prevent them from doing this to other patients in the future.I have attached a PDF documenting the picture and files and email related to this as evidence of such.

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