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Business Profile

Floor Coverings

A1 Floors, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/13/21 & 9/14/21, I had flooring installed on the 2nd floor in my newly purchased home by A1 Floors. **** Burr, the general manager, was my salesperson and main point of contact throughout the process. About 2-3 months ago, I started to see that multiple planks were showing bends, breaks, and detachment. I reached out via email to A1 Floors on 12/31/21 to inform them of my issue. On January 5th, I texted ****, asking him to come to my home and take a look at my floors, which he did that day. He said that he was going to have some of the planks reinstalled (using some of the left over LVP that I had); that didn't happen until March 18, 2022. As soon as the guys left from the reinstall, I texted **** letting him know that there were still quite a number of boards with raised edges. He came back out to look at my floor in the weeks following, saying that he'd file a claim with the distributor. On May 4, I texted **** asking for an update on said claim. His response was "they are asking for a ton of irrelevant information. it's clear they are trying to make the claim as hard as possible". I followed back up with **** on May 12th, attached photos of my floor. And on 5/13, he said that he'd contact ****** ****** (the distributor) about the claim. That was the last I heard from ****.

    On May 21, I reached out to *****, the owner of A1 Floors, explaining my situation again and attached photos of my floor. He and I talked on the phone, and he also mentioned that he'd file a claim. On June 22 and June 29, I texted ***** asking for an update on the claim. On August 16, ***** and a rep from the ****** ****** came to my home to look at my floors and take pictures. I have not yet heard anything from *****, ****, or ****** ****** since that day. My floors have continued to get worst, with a few boards raised to a point that could potentially cut someone's foot with the wrong move. On 7/26 & 8/10, I texted both ***** & **** asking for an update; neither of them responded.

    Business Response

    Date: 10/11/2022

    A1 Floors has reached out to Mrs. *******. We have scheduled an appointment to meet Mrs. ******* at her home on Thursday 10/13 to go over her concerns and issues. A1 Floors is committed to customer satisfaction and we are confident we together with Mrs. ******* will find a solution to resolve this.

A1 Floors, LLC is BBB Accredited.

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