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Business Profile

Hats

Han's Hats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hats.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/16/22 I purchased a bulk order with Han's Hats for my Varsity Cheerleading team. I had been in-touch with the business owner for a couple months at that point and she was pleased to work with me and make us the hats with the special design. She requested a payment via Venmo. My co-coach sent her the Venmo because she is connected to the athletic team's Venmo account which we used to purchase the goods because it was for athletic purposes. We paid her $684 on 12/16/22 and she stated we would have the product in January 2023. Since the day we purchased the goods we have not heard from her. She has taken the money from a high school athletic program and has NOT responded to refund us. We have requested the business owner on Venmo and she has ignored that as well.

Han's Hats is NOT a BBB Accredited Business.

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