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Business Profile

Heating and Air Conditioning

Blanton's Air, Plumbing & Electric
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Blanton's Air, Plumbing & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blanton's Air, Plumbing & Electric has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/10/23, I purchased a new ****, furnace, and coil from Blantons Air, Plumbing, and Electric; the installation occurred on 8/11/23. On 8/11/23, the A/C on 3rd floor of my townhouse wasnt working and Blantons was called to fix the issue; it was discovered that the dampers werent installed properly, and they were fixed by the technician Blantons sent out on 8/14/23.On the week of 9/30/23, I discovered that the heat was working after I had turned it on, and I called Blantons. On 9/30/23, their technician ***** came out and reported the reason why the heat wasnt working was due to the gas switch not being turned on when the furnace was installed. I had asked ***** if he wanted to stay to ensure that the heat was working, and he refused since he said it was due to the gas switch not being turned on.On 9/30/23, I had also brought it to Bruces attention that there was a wire that wasnt reconnected that was coming off from the **** unit outside. ***** reported that I would have to call my electrical company since we dont touch their stuff and they dont touch ours, however this rationale doesnt make any sense since Blantons disconnected it to install the unit. I also reported to ***** that the inspector never came out and was told by ***** that he would let his office know and that they would be calling me; as of the day of this complaint, I havent received a call.As of 10/9/23, the heat still doesnt work when its turned on. Im calling Blantons and Im filing this complaint since I no longer trust them to effectively resolve the issues. This is disgusting and inexcusable; please address.

      Business Response

      Date: 10/20/2023

      *******, 
      We would like to offer our sincere apology for the inconvenience youve faced. We have verified the unit is now working properly and the inspection is scheduled for Monday, October 23. Thank you for working with our Customer Resolution Specialist to resolve this matter to your satisfaction, we value you as a customer! Our entire team is committed to ensuring your new unit is working properly.

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