Reviews
This profile includes reviews for Arco Restoration's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 5 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBruce and Debbie W
Date: 12/09/2023
5 starsBruce and Debbie W
Date: 12/09/2023
I cannot say enough about ARCO and their efficient, professional, knowledgeable, friendly and courteous employee team members through all phases of solving our water damage project. ***** and **** were so informative (as others) but these 2 kept us updated on a regular basis regarding our water leak. When our project is complete, we are sure it will be 100% back to normal. We would recommend ARCO for any project you need.
Arco Restoration
Date: 12/11/2023
Hi Mr. and ***************, Thank you for allowing ARCO the opportunity to provide our services. We appreciate your business and this awesome review to BBB. Happy HolidaysReview fromDave M
Date: 09/28/2023
2 starsDave M
Date: 09/28/2023
My insurance company utilizes Arco for estimates. I elected to go with them for repairs after my insurance company asked. There were issues immediately with low estimates and miscalculated material costs. Because of that my insurance company has had to issue multiple checks, costing me both time and money.In terms of the actual work, roof flashing was skipped entirely upon roof replacement, later identified as a flooding hazard. Also, the roofing shingles were supposed to be Dark Gray and they were installed Light to Medium Gray. I could probably have pushed the problem but decided against it.For ceiling damage, the worker subcontractors interpreted the work as painting only even though the estimates stated sheet rock replacement, so that had to be rescheduled. For another ceiling on the 2nd floor, after the work was finished, there were scuffs and small dents and the project manager accused me of fabricating the damage.Lastly, one window screen was not installed flush with the window and was later corrected. It has been a full year and works remain incomplete.Arco Restoration
Date: 10/18/2023
This is still an active project of work for ARCO. Our Director of Reconstruction will schedule an on-site meeting to review the items of concern. We take these concerns very seriously. Thank you for your feedback and the opportunity to work with you.ARCO Restoration, Inc.Review fromMegan S
Date: 02/28/2023
1 starARCO Restoration boarded up an exterior door for me after a Christmas Day break-in and burglary. I was understandably very upset after this incident and trusted that ARCO was a reputable and honest company. Instead, ARCO had me sign paperwork without discussing pricing and said that they would go through my insurance company. At the end of all this, I received an unexpected bill for nearly $500.
Think twice before engaging in any business with ARCO. They took advantage of me during a vulnerable situation and failed to provide and clear and upfront pricing information.
I absolutely cannot recommend ARCO to anyone. Their behavior was unacceptable, dishonest, unprofessional and predatory. Please choose another restoration company that values honest, transparency and professionalism. That is NOT ARCO.Review fromLynda P
Date: 09/01/2022
5 starsLynda P
Date: 09/01/2022
ARCO came in after the original restoration company said they had too much work to help us.
ARCO contacted us, sent estimators, and a Project Manager within a week. The workeres started soon after and completed demolition, replacements, and trim with paint in 3 days. The workers worked hard, were friendly and honest. ARCO has my complete support and recommendation. I will definitely call them if another need arises.Arco Restoration
Date: 09/07/2022
Ms. *******,
We appreciate the opportunity to restore your property. It is such a pleasure to have met you! Thank you for the kind words and awesome review!
ARCO Restoration, Inc.Review fromRob L
Date: 08/12/2022
5 starsArco was referred to me by my insurance company, though I have used their services in the past. They were incredibly responsive and quick with the estimate, getting the info to the insurance company, and scheduling and completing the work. It was done on time and done exceptionally well. You cannot even tell where the damage was. I highly recommend Arco's services!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.