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Business Profile

Household Fans

Fan Man

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Fans.

Complaints

This profile includes complaints for Fan Man's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fan Man has 3 locations, listed below.

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    • Fan Man

      (Address Withheld) Raleigh, NC 27601

    • Fan Man

      119 N Main St Ste 202 Mooresville, NC 28115-2944

    • Fan Man

      1513 Ramson Ct Raleigh, NC 27603-9299

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company first visited June 27, 2023 to examine a temperature regulation issue between our second floor front bedroom and the rest of the home. We agreed to pay $149 for an audit conducted July 25 and received a proposal for work to seal and insulate the attic and install an exhaust fan on August 6. The representative (****) claimed we would get a $150 tax credit for the audit and that the attic was a significant source of heat to the room. We paid an additional $2,981 in two installments prior to the work date of September 7. When we did not hear back from the company, we followed up on October 2 to communicate that the work was performed in an unsatisfactory manner and had not addressed our problem. **** agreed to come check on October 16 but called instead and suggested they could simply install more insulation. Not satisfied that this would resolve the issue, we looked into it ourselves and learned that no work could have been performed above the room in question, because the attic wall did not allow entry. **** initially denied this but returned to take measurements and confirmed February 13, 2025 that the work had not been completed. He suggested they could return to insulate again, although we were not comfortable with this, given the quality of the prior work. We also learned on our own that the mini-audit didn't qualify as an audit for tax purposes and without a written report could not have supported the conclusion that the attic was a primary heat source. Further, an HVAC consultation determined the attic was no longer safe for workers to enter due to the overfilled insulation. Our energy bills have shown no energy savings. We provided data to support this and requested a partial refund of $1,340 on February 25. They agreed in writing to refund only $650 on March 4, and have not done so (despite multiple reminders). We would appreciate a prompt and truthful response from the company, so we can report the work correctly to the ****

    • Initial Complaint

      Date:08/17/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fan Man installed an attic fan at my home in 2010. I still have the receipt and it says there is a lifetime warranty, parts and labor. It's now broken and he wants me to pay $99. I recall him making a big deal about the warranty in 2010. He underlined it on the receipt, which I have. (it's toward the center of the page, under ATTIC FAN PROPOSAL.)

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