We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Claims Processing

Capstone ISG Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Claims Processing.

Complaints

This profile includes complaints for Capstone ISG Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Capstone ISG Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Capstone ISG Inc

      8362 Six Forks Rd STE 204 Raleigh, NC 27615-5086

    • Capstone ISG Inc

      PO Box 6 Pikeville, NC 27863-0006

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/27/23 we had a wind storm that caused damage to my house. I submitted a claim to my insurance. An appraiser came to see the damage and make an estimate of cost of repairs. I received the replacement cost value breakdown in the mail. The amount less depreciation is not enough to cover the damages. I have uploaded an estimate for the repairs that I obtained by a very reliable company in town (H&B Siding). The quote includes the repair of the front and rear of the house only, it does not include the repair of the damage of the slate roof. When I spoke to ***** at Capstone about this she suggested I find another contractor that would be willing to complete the job for the amount they are willing to give me for the claim. This is impossible. I have attached pictures of all the damage, these repairs cannot be fixed for the $2950 ($3950 minus my deductible). I am very frustrated and discouraged with this company. I have been insured by them since 2018 and this is my first claim. I am a senior citizen on a fixed income and cannot afford to pay for all the repairs out of pocket. That is what insurance is for, I pay every month to be covered and the first time I have a claim they underestimate the damage and now I can't afford to have the repairs fixed. I feel the estimate completed by Capstone is unrealistic. It has almost been 3 months since the damage was done, I would like assistance in coming to an agreement on this matter so I can move forward with repairs. Thank you in advance for your time and assistance.

    Capstone ISG Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.