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Business Profile

Janitor Service

Jani-King of Raleigh Durham
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired a janitorial company to service the Dental office. In September services started to decline. We had the franchise owner come in for a walk through and gave them a second chance to do better. In November it was as if nobody was coming into the office. We reached out several times and got no response. We got a hold of the area operations manager and informed him we would like to cancel services and have our key returned. The manager stated he would be in contact with the franchise to get our key back and not charge for services for month of November. Our office card was charged for November, I have made several attempts (all traced through email, text and call logs). To get our office key back. Each time we ask for our office key they say "we are waiting to talk to our cleaners and will get back to you." Now we have gotten to the point where we are two months in and our calls are ignored. We need these services to stopped being charged and we need the key to our dental office back to us as at this point it is stolen property. I have contacted the business in "corporate" and left a voicemail and nobody will get back to me to give me my property back and remove my payment method from my non existent services.

    Business Response

    Date: 12/27/2022

    This situation has been resolved to the satisfaction of the the customer and all parties involved.

    Customer Answer

    Date: 12/27/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* *******

Jani-King of Raleigh Durham is BBB Accredited.

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