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Business Profile

Medical Imaging

Wake Radiology

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Imaging.

Complaints

This profile includes complaints for Wake Radiology's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wake Radiology has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Wake Radiology

      3949 Browning Pl Raleigh, NC 27609

    • Wake Radiology

      4301 Lake Boone Trl Ste 103 Raleigh, NC 27607-7507

    • Wake Radiology

      8300 Health Park Ste 221 Raleigh, NC 27615-4731

    • Wake Radiology

      300 Ashville Ave Ste 100 Cary, NC 27518-8682

    • Wake Radiology

      3150 Rogers Rd Ste 115 Wake Forest, NC 27587

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 19th, 2022 I went to Wake radiology to ask for copies of my X-rays. They offered a CD. I said this technology is obsolete, most modern technology cannot read CDs (and since I paid for my medical X-rays I have the right to have this information). They told me that they do not do "films" anymore. I never asked for a "film". If they can burn a CD, that means that they have an electronic file, could they please either send me an email of the electronic files or print them out? No, apparently they did not understand. They even called the "manager", etc, etc. Finally, they agreed to email the X-ray files, but that was too much to expect: they emailed the report (3 times), which I already had, and no copy of the X-rays. When I tried phoning, no one bothered to answer, I waited forever. The staff was highly incompetent, extremely rude, uncooperative, and rather vicious. I will never come back, they deserve negative points in a review.

    Wake Radiology is NOT a BBB Accredited Business.

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