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Business Profile

Optometrist

Drs. Moser and Hudgins

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid with insurance and an additional $930.40 on my credit card for myself and my daughter to get glasses and also 3 month supply of contact lenses and annual exams for both of us. I received both exams and contact lenses, arrived to get new lenses for my kid, but lenses were not correct size for frames. my glasses were not ready and my kids lenses had to be returned and remade. that was in August 2023. I have called, emailed and texted, requested appointment online etc. at least ****************************************************** any way back. I want the glasses for me (frames and lenses) and I want my kids lenses or I want a refund and a written prescription so I can purchase elsewhere and a refund for undelivered items. I am considering hiring an attorney since I can not get response from business.

    Business Response

    Date: 01/30/2024

    We were waiting on patient to choose a frame color.  Their was a breakdown in communication as we missed a voicemail left by her back in November, but she never asked for a refund until she filed this complaint.  Her daughters lenses are and have been here since the first of September.   We emailed her in response and never heard back from her.  We went ahead and sent her a full refund in the form of a check. The check was mailed on 01/25/2023

Drs. Moser and Hudgins is NOT a BBB Accredited Business.

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