Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired ****** ******************** to edit my manuscript on December 5th 2023. Through a phone call I was clear to Ms. ******************** that it is a handwritten manuscript and that I need it to also be typed. She said her rates were $3.50 a page. I counted my handwritten manuscripts pages and estimated 146 pages. It was the amount of pages I counted in my handwritten manuscript. At that rate Ms ******************** claimed I would be charged a total of $511 for her to edit 146 pages. But agreed over the phone- that we can do a flat fee of $500 for her to type and edit the manuscript. After meeting up with Ms ******************** on Dec 8th with manuscript in hand. She claimed that she would have to charge me an additional $50 for typing the handwritten manuscript although we had already negotiated a price based off estimate of my pages plus labor. Ms ******************** explained to me that she was unaware that it was a handwritten manuscript and wants to charge an additional $50 dollars for the labor of typing. I agreed in order to keep peace. After receiving my manuscript back on December 18th and paying her $550 I come home to realize that the manuscript she edited and typed was only 94 pages and not the 146 I had estimated. I contacted her inquiring why she had been dishonest and over- charged me. She claimed she didnt count the pages after she edited my manuscript and that her rates are $3.50 a page. I explained I counted the pages and that my new total page count was at 94 pages after she converted the manuscript with computer font. So rightfully I should be charged less than. And given a new estimate after she converted and seen that -my pages were less. But Ms ******************** hid that knowledge from me. Brought a child out in the cold to this meet. I felt uncomfortable counting the pages under those circumstances. I wanted to get her child and the two of us out of the elements. Paid $550 dollars without thinking that she had done less work than we agreed . Realized when I came home and counted the pages-that she swindled me.