Complaints

This profile includes complaints for Raleigh Radiology, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Raleigh Radiology, LLC

  5220 Greens Dairy Rd Raleigh, NC 27616-4612

  
• 

  Raleigh Radiology, LLC

  505 Oberlin Rd STE 110 Raleigh, NC 27605-1345

  
• 

  Raleigh Radiology, LLC

  150 Parkway Office Ct STE 100 Cary, NC 27518-0002

  
• 

  Raleigh Radiology, LLC

  11618 US 70 Business Hwy W STE 102 Clayton, NC 27520-2276

  
• 

  Raleigh Radiology, LLC

  601 Attain St STE 100 Fuquay Varina, NC 27526-1972

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been charged multiple times for the same appt. Spent HOURS of my time on the phone trying to speak with someone to resolve this and magically no one seems to be able to help me because theyre not seeing it in their system. Not my problem you guys arent efficient with notes and tracking calls / payments! I have confirmation of the payment on my card and have confirmation of the charge being issued to me for my RESCHEDULED appt for Monday. It was supposed to be yesterday which is when I paid. THEY rescheduled it. I need a refund for the first payment or to have it applied to Mondays appt. Ive been charged twice from this company before.

  

  Business Response

  Date: 04/29/2025

  Dear ***** *********, 

  Thank you for reaching out to us through the Better Business Bureau and allowing Raleigh Radiology the opportunity to review and respond to your concern.
  
  After carefully reviewing your message, your Raleigh Radiology account, and the documentation you provided, wed like to clarify the situation and offer guidance.
  
  The $50 payment referenced in your message, along with the accompanying screenshots, appear to reflect a transaction made to Raleigh ********************* not Raleigh Radiology. One image clearly lists the Merchant Contact Information as Raleigh Neurology and includes their address at **************************************************************. Another screenshot shows the payment portal URL as *************************************************, which is specific to Raleigh ********************* and reflects a $50 copay.
  
  This explains why our staff was unable to locate any record of your payment within Raleigh Radiologys systemyour payment was not made to our organization.
  
  We hope this information helps you resolve the issue with the appropriate providers office, Raleigh ********************. If you have any additional questions or if there's anything further we can assist with, please dont hesitate to contact us.

  Kind Regards,

  Raleigh Radiology

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/18/2024 I went to Raleigh Radiology to have a ** scan that was authorized by my Dr. ** ****** to have done, due to health issues and my wellness. My doctor, Dr. ****** called Raleigh Rad and they then called me to set up the appt. When I went in the gal at the desk when I checked in, asked me to pay the ****** fee for the scan. I then asked if they could put it through my insurance first and she said "if I have to put it through your insurance and it comes back denied, then you will be charged ******, (not 150.) I asked why is that higher and she said because if they have to file it, it would be higher. I felt I had no choice, so I paid the ****** and asked for a bill so I could submit to my insurance company. Only to find out later on, they submitted it to my insurance company anyway. That is not what I was told. I called my insurance company and filed a grievance on the phone and after that I also sent in a written Appeal/Grievance on 1/15/2025 explaining everything, see attached. In addition I then received in the mail dated 1/12 - see attached letter from BCBS, that this is response to my grievance/appeal on Raleigh Radiology. The response Raleigh Rad from ***** is false information, that is not what was said on the date I came in for the ** Scan. This should have been covered due to my doctor authorizing the scan to be done. I did not just call and make an apt they called me due to my doctors authorization. Plus the fact that they said I had to pay upfront 150. and if they had to file it would be 250. if it was denied. They stated they were "not" going to file my insurance for this ** Scan. I was not treated fairly when I checked in. Please see my attachments.

  

  Business Response

  Date: 01/27/2025

  Dear ***** *********

  Thank you for reaching out to Raleigh Radiology via the Better Business Bureau. We take all concerns seriously and appreciate the opportunity to address your complaint.

  After thoroughly reviewing your case, we would like to provide clarity on the situation. The service you received is often deemed by the majority of ********** Blue Shield health plans as "not medically necessary," leading to a high likelihood of claim denial. Recognizing this, we offer a self-pay price of $150.00 for such services as a convenience to patients. Your provider, Dr. ******* ordered this service, and our registration staff informed you of the self-pay price at the time of service.

  We apologize if the explanation provided was not as detailed as it should have been. At the time of service, you paid the $150.00 and proceeded with the exam. However, due to a technical error, your payment was not immediately applied to your account as intended. As a result, the claim was automatically filed with your insurance carrier, ********** Blue Shield, and you received an Explanation of Benefits (EOB).
  To clarify, you do not and did not have an outstanding balance with Raleigh Radiology, as your $150.00 payment was subsequently applied manually to your account. However, in light of the inconvenience and confusion this has caused, we will refund your $150.00 and adjust the balance as a courtesy. You can expect to see the refund on the card you made the payment with, in 7-10 business days as the bank processes the refund.

  We sincerely apologize for the frustration and miscommunication you experienced during this process. Moving forward, we are committed to ensuring that all patients who choose self-pay options are provided with clear and thorough explanations.

  Thank you for bringing this to our attention, and we appreciate your understanding.

  Sincerely,

  Raleigh Radiology

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving repeated text messages and bills from Raleigh Radiology for charges from both 2023 and 2024. They claim I owe $1,450, but they never submitted my insurance information, which they already have on file. Heres the issue:Ive spent hours on the phone trying to get a hold of them with many phone calls, but no one answers.They offer a callback option, and Ive left my message several times, but no one ever returns the call.They also provide a link to update my insurance on their website, but when I submit my information, it seems to go ignored.I have two insurances and ********* but they are not submitting these details for billing.Given the many complaints Ive seen on the Better Business Bureau and my own frustrating experience, I believe it might be time for the Attorney General to investigate this company. I will not be paying these bills until they resolve there ******** issues .

  

  Business Response

  Date: 01/02/2025

  Good Afternoon,

  We sincerely apologize for any inconvenience this matter may have caused and appreciate the opportunity to assist. A member of our billing team contacted Mr. ****** ****** on Monday, December 30, 2024, to address his concerns. We have submitted the charges to the appropriate insurance carrier(s) for processing. At this time, there is no outstanding balance owed by the patient. Based on our resolution efforts, including the phone conversation between our billing team and Mr. ******* we consider this matter resolved. Should further assistance be needed, please do not hesitate to contact us.

  Thank you,

  Raleigh Radiology

• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred for a mammogram and bone density by my ******** primary care provider. They referred me to Raleigh Radiology, which is where I had both services done the prior year and they were fully covered by ******************. On the *** web site Raleigh Radiology is listed as a Preferred Provider since 10/21. However, I have received a bill for $455 for the mammogram (they didn't do anything special or fancy) with a note this is out of network. On the *** site I see they are saying I owe another $155 for the bone density. I called a few weeks ago to ask about the billing and was told that "this is a known issue" and I didn't need to do anything about this as they were working on it. This week I received a bill again for the $455. I'm on hold now for over an hour and they don't answer. I feel like this is deceptive and I should have been told there was an issue with their *** contract (if that's the problem). I would have at least had the opportunity to choose another provider that didn't charge me full price for these routine services. There is clearly something wrong with this practice and I will continue to voice complaints on all available platforms. I was laid off from my job and cannot currently afford insurance, and I cannot afford a $800 bill for services that would have been fully covered under my insurance had I been informed.

  

  Business Response

  Date: 11/25/2024

  Hello ******,

  Thank you for bringing this matter to our attention and giving us the opportunity to address your concerns. We sincerely apologize for any frustration or inconvenience caused by this issue.

  After a thorough review, we identified that there was an error in the claim processing on UnitedHealthcare's side, where claims were incorrectly processed as out-of-network. We understand that your attempts to seek clarity and resolution were not met as expected, and for that, we deeply apologize.

  To resolve this matter, our Billing Manager has adjusted your account balance to $0.00 for the services in question. Additionally, we have mailed you an updated statement for your records.
  Please rest assured that we are taking steps internally to review and improve our processes to prevent similar issues from occurring in the future. Should you have any further concerns or questions, please do not hesitate to reach out to us.

  Sincerely,

  Raleigh Radiology

  Customer Answer

  Date: 11/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting text messages from this company (phone number ************) stating that I have an outstanding bill with them. Here's the thing, I have never been to this business for any testing or procedure ever! I do not know who these people are. They give a phone number for "patient services" *************) that connects to a robot that declares it a financial assistance line, then directs me to a website. There is no way to speak to a human being. I know darn well this isn't how any medical business operates it's billing department. It stinks of someone trying to scam me somehow. I've ignored it since I have never gotten any paper bill that would prove their claims. Only text ************ they are texting me about turning me into collections for services I have never had at a place I have never been to! Everything about this situation screams scam. I don't even know where they got my number, except from a data broker.

  

  Business Response

  Date: 10/31/2024

  Hello *********,

  Thank you for reaching out and giving us the opportunity to investigate your concern. After reviewing your case, I found that your phone number was mistakenly linked to a patient referral from an external physicians office. It appears that there was a data entry error, as your number and the patients number differ by only one digit.

  We have now updated our system to remove your phone number from the record, and you should no longer receive any further contact from us. We appreciate your patience and understanding, and at this time, we consider this matter resolved.

  Thank you again for bringing this to our attention.

  Raleigh Radiology

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this in the hopes of formally reporting an issue I encountered after receiving medical services at ***************************** on August 26, 2024. I underwent a diagnostic mammogram and was informed that I could settle my full bill that day, which I did. At no point was I given any indication of possible additional ********** the second week of October 2024, I began receiving text messages regarding an outstanding bill from Raleigh Radiology. Initially, I dismissed these messages as a potential scam. However, after discussing the situation with a coworker who had a similar experience, I learned that these messages were indeed related to my ************ coworker managed to resolve her issue by initiating contact with someone employed by Raleigh Radiology, but I have been unable to reach anyone at Raleigh Radiology. Their communication system is frustratingly convoluted, often requiring virtual interaction. I have been placed on hold for extended periods, only to encounter an unresponsive callback option.I am hesitant to provide payment without a clear understanding of the charges. I have not received a paper bill detailing the services rendered, and I am concerned that my insurance has not been billed. This situation feels like a systematic approach to extorting money from unsuspecting patients.This is an unacceptable way to have to try resolving this matter, but I want to ensure that other patients are made aware of all potential charges before payment is processed.

  

  Business Response

  Date: 10/30/2024

  Hello, and thank you for reaching out to us and sharing your concerns. I appreciate the opportunity to address your experience with billing from Raleigh Radiology.

  After reviewing your account and the details of your visit, here is a summary of how the billing process works between Raleigh Radiology and *******************************. Raleigh Radiology is partnered with ***** to provide specialized interpretation services. While your imaging took place at *****, your images were then sent to our radiologists for interpretation, and the resulting report was returned to your provider. The initial payment you made at ***** covered the hospitals charges for on-site services. However, it did not cover the professional radiology interpretation provided by our team, which is billed separately.

   We regret if there was any lack of clarity about the possibility of receiving a separate bill for professional services. A consent form advising of potential additional billing was part of your intake paperwork, but we understand that this information may not have been adequately highlighted at the time of service.

  Regarding the service delays you encountered, we apologize for the inconvenience with hold times or callbacks. We strive to offer efficient, responsive service, and I am personally following up with our team to understand and address the cause of these delays.

  Lastly, on paper statements, our goal is to operate paperless. However, if you opt out of text notifications, a paper statement would automatically have been generated. Your claim has been processed with your insurer, and I can confirm that the remaining balance is patient responsibility.

  Thank you for allowing us to explain our process, and please know that our intention is to ensure transparency and provide the best service possible. Should you have further questions, please feel free to reach out. We appreciate the opportunity to address this matter and will consider it resolved unless we hear otherwise.

  Raleigh Radiology

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 22465285
  
  I am rejecting this response because:
  They still haven't reached out to me directly, nor provided me with a bill that shows an explanation of charges. I never opted into a text agreement. I would like to speak with someone directly and I would like a paper bill detailing all charges. Sincerely,
  
  ******* *******

  

  Business Response

  Date: 11/05/2024

  Hello *******,
  

  Thank you for your patience and for bringing your concerns to our attention. Since receiving your last response on 10/31/2024, we have taken the following actions to assist with your billing inquiry:
  

  10/31: Our billing team placed an outbound call to the phone number you provided and left a message.
  10/31: A billing statement was mailed to the address we have on file.
  11/4: Our billing team made another outbound call and left a message.
  11/5: We attempted a third phone call to your provided number and left a message.
  

  While weve made three attempts to reach you by phone, leaving a message each time, we have not yet connected directly. Additionally, we mailed the paper statement as requested, though were unsure if it has arrived.
  At this time, with the actions listed above, we hope this matter is resolved.

  Raleigh Radiology

• Initial Complaint

  Date:08/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor sent me for a ** Scan last week Thursday. Today is Wednesday week later and no test results received yet. My doctor has told they called repeatedly and no results have been sent to my doctor. It is obvious my doctor would not have ordered the ** Scan less there was a serious problem. I am left in total stress and Raleigh Radiogoly does not care. Their response time is a disaster. If they cannot handle what is expected of them, why did they do the test?

  

  Business Response

  Date: 08/29/2024

  We sincerely apologize for the delay you experienced in receiving your exam results and for any stress or inconvenience this may have caused you. Providing timely and accurate care is our top priority, and we regret that we fell short in this instance.
  Upon reviewing the situation, we discovered that an internal processing error led to the unexpected delay in interpreting your exam. As soon as this was brought to our attention, we promptly addressed the issue and ensured your results were delivered without further delay.
  We have since implemented additional checks and procedures to prevent similar errors from occurring in the future. Your feedback is invaluable in helping us improve our services, and we appreciate you bringing this matter to our attention.
  Thank you for your patience. If you have any further concerns or questions, please do not hesitate to contact us directly. We are committed to providing you and all our patients with the highest standard of care.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received services at ***************** back in October 2023. I received 2 bills for these services after ********** processed and my bills were settled. I recently started receiving text messages from ***********, stating my insurance was not effective and I have a balance of $1534.00. I have been calling them for 6 weeks and cannot reach anyone. I have held on the phone for over 40 minutes each time. I have tried to LIVE CHAT several times and have just sat there waiting for over 30 minutes and again, no response. I have added my insurance ID# on the patient portal, which is the same as what they have already. My dad has contacted his employer and I was effective on the day of services. There has never been a break in coverage. The employer contacted ********** and they do not have a claim from radleighrad. I have sent 2 emails to complain to ********* and have never heard back. The case numbers assigned were ***** and then another email was sent and that case number was *****. Still no response!! At this point, Im just waiting on next text message?? I need help with getting my claim filed to **********. All of the other bills have all been processed. I dont understand. I am 23 years old and had a pretty significant procedure performed and I never expected to have an issue with 1 of the bills 8 months later. I dont know what else to do?

  

  Business Response

  Date: 07/11/2024

  Good morning,
  Thank you for bringing this issue to our attention. We apologize for the delay in our response, as it is our goal to address all questions and concerns promptly.
  Unfortunately, we are currently experiencing issues with the way BCBS is processing some specific claims. Our billing team has advised that they spoke with you this week and were able to explain the challenges we are encountering. At this time, your account is on hold, and we will continue to monitor it to ensure you are not incorrectly billed.
  Thank you for contacting us, and we believe this matter is now resolved.

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 5 months I have been receiving calls from patients at Raleigh radiology in reference to some type of debt they owe them. *** answered a couple calls because I didnt know and they told me that they were given my number by the billing department. My number is ************** and I have never been associated with Raleigh radiology. Not only are patients violating their own HIPPA by leaving very detailed voicemails (I immediately delete) but I actually get calls from Raleigh radiology themselves asking me to help them with a debt for a patient. *** tried to call in but no one listens and I just keep getting calls. I do not want to be sued for HIPPA violations that Im not even associated with. Please remove my cell number immediately from all communications asap or I will seek legal actions.

  

  Business Response

  Date: 04/19/2024

  Good Afternoon,

  I am writing to inform you that we have thoroughly investigated the complaint you raised and have taken appropriate actions to address the issue. After reviewing the matter, it was determined that your number was erroneously noted as the contact for our billing team by a member of our call center staff.
  

  To rectify this situation, we have taken the following steps:

  1. We have addressed this issue directly with our call center staff member as we will implement additional measures to eliminate similar occurrences in the future. 

  2. A comprehensive review of our website and phone directory has been conducted to ensure the accuracy of our contact information as well as confirming your contact information was not listed in error. 

  We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
  As of now, we consider this matter resolved to your desired outcome. 

  Warm Regards,

  Raleigh Radiology

  Customer Answer

  Date: 04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had radiology services performed by Raleigh Radiology on 1/20/2024 at ***********************. I owe this company $40.14. I have received 5 texts messages since February 14th telling me I have an outstanding balance. I've never received a statement. I'm instructed to pay the bill at their patient portal, **************************************************** or call ************ to discuss payment arrangements. I've tried repeatedly to access the portal and it always gives me an error message that the login information is incorrect. The information it requires is my phone # or acct. #, my last name, and my birthdate. I've filled out the customer contact online twice and have never been contacted by anyone. I've called the phone number above twice and have been put on hold for more than 20 minutes and no one ever answers. If I press 1 for a call back, it never comes. Today I tried to call again and got a recording that the office was closed. This was at 8:30 this morning, Hours of operation are 8:00 to 5:00 Monday thru Friday. I also called *************************** and got the same recording which promptly hangs up after the message. I have no problem paying my bill. I just don't have a way to do so. The patient portal is so messed up and there is no customer service at all. I just want someone to contact me so I can pay this and be done with it.

  

  Business Response

  Date: 03/13/2024

  Hello,

  This morning I received confirmation from our billing department that the patient was contacted, and the balance has been settled. We view this matter as resolved and apologize for any inconvenience this issue caused. Thank you for choosing Raleigh Radiology. 

  Warm Regards,

  Raleigh Radiology

  Customer Answer

  Date: 03/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************