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Business Profile

Restaurants

Tri-Arc Food Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tri-Arc Food Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Tri-Arc Food Systems, Inc. has 37 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/30/24 my order (totaling $125.84) was sent to the wrong location due to a Bojangles app error - I immediately contacted the receiving location and spoke with the Manager. I was not only assured the order hadnt and wouldnt be made, but was also advised on how to request a refund and apologized to for her inability to issue a refund. I completed and submitted the Bojangles Refund Request Form online as soon as the charge posted - 10/31/25. On 11/1/25 I received an email response from ******* ******** with Tri-Arc Food Systems ***** stating our policy requires that I consult with the store's management team and inform them of the refund request. The subsequent email I received from Ms. ******** was an offer of a partial refund as their refund policy states that we will process refunds that meet certain criteria, and unfortunately, we are unable to process a full refund because a portion of the order was prepared at the store. It is my assertion that this is/was theft, which I communicated in my response - she replied that she miscommunicated and that Id be refunded for $73.49 for the portion of the order that was not made, or I could be issued a gift card. I did not respond as we clearly do not subscribe to the same values and, to date, Ive not received a refund of any kind. This transaction was reported to my bank, as I stated it would be. Theft is theft.

      Business Response

      Date: 04/08/2025

      Dear *** ******, 

      Thank you for bringing this matter to our attention.

      After reviewing your complaint, we regret to inform you that due to the significant amount of time that has passed since your order on October 30, 2024, it is now too late to process a refund through our system. We had previously offered a partial refund of $73.49, but as we did not receive a response from you, that refund was not processed.

      While we are unable to offer a refund at this time, we would like to resolve this issue by offering you a gift card for the full amount of your original order, $125.84. If you are interested, please provide your mailing address, and we will send the gift card to you promptly.

      We apologize for any inconvenience this has caused and appreciate your understanding. If you have any questions or wish to proceed with the gift card, please feel free to contact me.

      ****** *****
      *****************************************************************
      *************

    • Initial Complaint

      Date:08/14/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 7/25/2023, 8:24pm Location: Bojangle's ************************************************************************************** - Discovered green substance in the chicken after consuming half of it. We don't know the nature of it but we have health concerns about it.- We reported it to the business but they haven't taken any visible actions. They mentioned the issue was "escalated to the supervisor" but we have not gotten any follow-up.- Business very unresponsive.- No compensation offer although we requested via e-mail.

      Business Response

      Date: 08/14/2023

      After receiving the complaint from the customer on 7/26, he was called by the Director of **************** on 7/27 around 11:00 am, and a voicemail message was left. He followed up with an email to the customer service department on 8/5, and another voicemail was left for him the morning of 8/7. A voicemail was received by the customer on 8/9 at noon, but was not received until the morning of 8/14 due to illness. Another voicemail message was left 8/14/23 at 8:47 am for the customer to call. 

      We are investigating the issue internally, but have been trying to contact the customer to follow up with him since the initial complaint was received.

       

       

    • Initial Complaint

      Date:10/24/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bojangles # *** ***** ** ** ***); Date: 10/21/22; Time: 4:52 PM; Check 10380

      The cashier paid no attention when I was at the register. (She had an ***pod in her ear, the manager walked by and asked her to take it off. She did for a moment and put it back.) I had to ask her "if I could make my order" and afterward, "if I could pay now". It so happened she was also the one packing my order. I ordered Breast (Breast n' Biscuit Snack) and she gave me Thigh (unbeknown to me at the time, I found out when I got home). So now I had a bad carry-out experience, paid more, and got cheated on my food.

      Business Response

      Date: 10/24/2022

      Called and spoke with the customer. The Area Supervisor for the store will be informed of the issue and work on training the employees on customer service and more attention to what they're doing. The customer is being sent free meal coupons to replace his incorrect order. 

      Customer Answer

      Date: 10/25/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ***

    Tri-Arc Food Systems, Inc. is BBB Accredited.

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