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Business Profile

Security Guards

Sunstates Security

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guards.

Complaints

This profile includes complaints for Sunstates Security's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunstates Security has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/04/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On approximately April of 2024 I started working with a company called Sunstates Security. I signed up for their health insurance that was offered through the company. The insurance was okay and was able to be used in the state of ********. About January of 2025, they switched health insurance plans. I chose the Vault Bronze option. Upon receiving this coverage, my medication was no longer covered by the insurance plan. Then I found out my health insurance doesn't work in the state of ******** because of something with the group number. I tried multiple times to reach out to this company because none of my medical bills were being paid. So now here it is June 2025 and we are switching to a different security company. I've been paying weekly, along with other individuals, for health insurance we can't use. Now they have started taking out deductions from our checks to ensure medical coverage through June. They did not ask for permission to do so and we still can't use the medical insurance.

      Business Response

      Date: 06/16/2025

      Thanks for bringing this concern to our attention. I have also left a voicemail for the complainant but have not heard back. Sunstates Security reached out to our medical insurance company who provided this summary:  

      Insurance *** only received two calls on the members behalf, both from providers. I have noted the date and summary of the call below. There have been no calls received from the members phone number on file, which Ive included in the screenshot below for reference. I am not sure what number the member is calling. 

      Provider Calls:
      04/02/25 ***** @ **** Hlth Method: Verified eligibility
      01/31/25 **** @ Bloomington Hlt: Verified eligibility and discussed [Medicine redacted]

      Claims:
      *************has a total of six claims on file for the member:
      2 have been paid
      3 are scheduled to be paid
      1 is currently out for repricing

      Regarding the members concern that the insurance doesnt work in ******** due to a group number, I ran a provider search and found 371 ************ Doctors within a 20-mile radius of the members zip code (*****), all of whom are in-network.

      Sunstates and the insurance company are more than willing to advocate and assist this member with their concerns. We believe most if not all of the outstanding charges will be taken care of in the near future. As such, her complaint to the BBB seems premature, and should be closed out. 

       

      Customer Answer

      Date: 06/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

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