Complaints

This profile includes complaints for 10 Federal Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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10 Federal Finance, LLC has 57 locations, listed below.

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  10 Federal Finance, LLC

  3301 Atlantic Ave Raleigh, NC 27604-1658

• 

  10 Federal Finance, LLC

  11621 Cleveland Rd Garner, NC 27529

• 

  10 Federal Self Storage

  554 Corinth Rd Raymond, GA 30263-5168

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  10 Federal Self Storage

  679 England Chapel Rd Jenkinsburg, GA 30234

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  10 Federal Self Storage

  3361 Martha Berry Hwy NW Rome, GA 30165

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/23/22 I contacted 10Federal Storage because of a theft that occurred. I did purchase additional insurance and was told that ***** *** would be responsible for processing and handling my claim. I contacted 10Federal Storage and ***** *** and to date (10/3/22), no one has attempted to resolve my issue.

  Business Response

  Date: 10/03/2022

  We have researched this tenant's information. It appears the tenant called our Contact Center today and spoke with our team about the claim. Our team is in the process of reviewing the tenant's claims and information. We are in communication with this tenant currently. Once we've determined what is going on with the tenant's account we will provide all information to the tenant as necessary for them to complete their claim (if valid and approved to proceed with the claim). Claim processes require extensive information including receipts from the lost items. It may take some time to process the claim but we are resolving it with the tenant directly. 

  Customer Answer

  Date: 10/04/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ****

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have rented a storage unit with this business since last August. We initially had issues setting up our autopay to pay on the 1st of the month, but always paid before the 15th. We got autopay set up so it would cease being an issue by October or November of last year. Since February of 2022, they have not processed a single autopay and have assessed a $35 late fee. However, when I paid manually, it always went through without having to adjust or re-enter any additional information. I have verified my autopay settings, and even removed and re-added my payment methods to ensure it would not he a problem. Last month, we started moving our property out of the unit as we have purchased a home and completed renovations. While going through our stuff, we found evidence of rodent infestation, and afterwards found that they had known about the infestation without alerting any tenants so they could check on their stored property. We filed a complaint with them, because one piece that was damaged was a couch we had purchased two months prior to moving to NC, worth $6,500. Their indemnity clause limits their liability to $500 for rodent damage. This month, the autopay failed to go through, again, but they messaged indicating they were beginning the lein process on our remaining property. When I went online to pay, it indicated we are delinquent as of September 1st of thos year. I have pictures of the mouse droppings on the couch, as well as a picture of the mouse that made residence in our king mattress.

  Business Response

  Date: 08/06/2022

  This tenant is routinely delinquent, but generally pays their account current around the same day of the month each time. We suspect this tenant may be having trouble paying their bill on the 1st of each month, so in an effort to get their monthly payment date to be the 8th and not the 1st, they've been reporting that our system isn't working properly. We have not received reports from any other tenant experiencing this and our management software has not reported a glitch of any kind.
  From researching notes on the tenant file it was found that the tenant is indeed removing themselves from autopay. The system tracks account changes and user edits, which is showing that this tenant removed themselves from autopay on a few occasions. We have not experienced this issue with anyone else and confirmed the autopay system is working properly. Proof of that change being completed by the tenant is attached.
  
  
  Additionally, we do not feel the claim or rodent damage is valid in this case. The tenant did not report this issue right away. We never received proof of the damage and did not receive any response to our attempt to figure it out. We noticed the tenant signed up for the protection plan shortly after discussing the mice and saying they needed to submit a claim. Regardless we are more than happy to discuss this further with the tenant if needed so we may have the chance to make it right.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented 2 storage units from this facility and one day I went to the unit to get something out and realized ALL of my clothing had mildewed. I got them all out and went home to wash them without any success in removing the smell. I had thousand of dollars worth of clothing, bedding, curtains, towels, etc. I went back to the same unit to try and savage my other items and put what I could save in my other unit. When lifting ALL of the boxes, they fell apart and all of my items that were in the boxes fell all over the storage unit. I did this the 1st week of October, because I didn't want to pay a monthly payment on a unit that basically had my destroyed items in there due to the facility. Again, being frustrated, I grabbed what I could and went to my 2nd unit where, I found that my ***** ** ** furniture, and other furniture had molded and changed colors! I went home to call the facility, and they basically gave me the run around, 1st stating they would help me. I got an email later basically stating they would waive the late fee on the Unit that had the items that were molded, but I would have to pay for the month..ON A UNIT THAT HAD ITEMS THAT WERE WORTH NOTHING!!! They also stated I would have to file my insurance, with the company they basically work with, to get a solution. I have called corporate, and of course no one answers the phone. I have been trying to get in touch with the insurance company(***** *** ****) almost daily without success..2 storage units with everything I own, and my items are not any good. This company never had difficulty collecting my money monthly for storage and insurance, they should not have difficulty correctinG this matter

  Business Response

  Date: 08/03/2022

  10 Federal reached out to ******** (Indemnity Waiver Program Provided that tenant elected $1,000 of coverage with) and they confirmed that the tenant's claim was denied due to no source of leak being identified by the tenant.  We have contacted tenant and left a voicemail requesting a call back regarding her BBB complaint.  When we speak with tenant, we will advise her that we will re-evaluate her claim if she can provide information to substantiate the source of the leak that caused mold to her items.  Section 9 of tenant's original rental agreement, signed by tenant on June 3, 2019 does set forth that the "exclusive care, custody, and control of any and all personal property in the leased space shall remain vested in the Occupant, and all property stored within or on the space by Occupant or located at the facility by anyone shall be stored at Occupant's sole risk.  Occupant must take whatever steps he deems necessary to safeguard what is at the facility or in or on the space."  The agreement further states that we "shall not be liable for any loss of or damage to any personal property while at the rented premises arising from any cause whatsoever, including, but not limited to, theft, mysterious disappearance, vandalism, fire, smoke, water, mold, mildew, hurricane, rain, tornados, explosions, terrorist acts, rodents, insects, Acts of God, the active or passive acts or omissions or negligence of the Owner, Owner's agents or employees."  Tenant's signed rental agreement should you need it is attached.