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Business Profile

Surveying Instruments

Benchmark Tool & Supply, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Surveying Instruments.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Spectra LL100n laser level from benchmark supply on 2/20/2025 order number BM436309. The level has malfunctioned and I have spoke to several people that tell me that it cannot be fixed it has to be replaced under warranty. I have called and filled out the form on the website and have not been able to receive a call back from anyone about my warranty claim. I am having to put jobs off until I get this fixed.

  • Initial Complaint

    Date:01/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Unsatisfied with services and business practices provided by Go Unmanned and Benchmark Supply To Whom It May ********* am writing to file a complaint against Go Unmanned and Benchmark ****************************** I used their services to repair my drone in 2-15-22, and they shipped the drone back to me, tracking number(1ZYV29070351930766). However, the drone was lost during shipment, and I never received it. Despite multiple attempts to contact the company and resolve this issue, they have failed to provide a satisfactory resolution. I have been in contact with Go Unmanned and Benchmark ***************************** for over a year now and they keep giving me the run around, stating that they will have to wait for *** to see about the refund, but *** had already paid them $112 in which my drone is worth more than that.I have had to resolve filing a lawsuit against the company. Furthermore, I have found out that Go Unmanned are not current with their annual report with the Secretary of ***********************. This shows a lack of accountability and responsibility on their part as a business.I believe that Go Unmanned and Benchmark Supply& tool have failed to provide the level of service and business practices that I was expecting, and I am requesting that the BBB take action to resolve this issue.I am seeking a full refund for the repair services and the cost of the drone, which I have documented as $1,751 and also for Go Unmanned and Benchmark Supply& tool to comply with the laws and regulations of the ***********************.Thank you for your attention to this matter. I look forward to hearing from you.*********,*****************************

Benchmark Tool & Supply, Inc. is NOT a BBB Accredited Business.

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