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Business Profile

Tax Return Preparation

Jackson Hewitt Tax Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

This profile includes complaints for Jackson Hewitt Tax Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jackson Hewitt Tax Service has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Jackson Hewitt Tax Service

      3300 Capital Blvd Raleigh, NC 27604-3340

    • Jackson Hewitt Tax Service

      4201 University Dr Ste 109 Durham, NC 27707-2533

    • Jackson Hewitt Tax Service

      1525 Glenn School Rd Durham, NC 27704-3515

    • Jackson Hewitt Tax Service

      4500 Fayetteville Rd Raleigh, NC 27603-3614

    • Jackson Hewitt Tax Service

      3231 Avent Ferry Rd Ste 101 Raleigh, NC 27606-3171

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against Jackson Hewitt Tax Service located at ************************************, regarding my experience in preparing my 2023 taxes.On March 26, 2024, I visited this location to have my taxes prepared. The tax preparer filed my taxes electronically. Then, in July 2024, I received a tax bill from the State of ******** totaling $1,378.60. I returned to Jackson Hewitt to discuss this bill as it was unexpected, and during my visit, the Senior Tax Manager ****** ******* informed me that my taxes had been prepared incorrectly. She explained that the initial preparer submitted all W-2 information to the state of ************** instead of ********, necessitating an amended return to rectify the issue.While Ms. ******* acknowledged the error made by the preparer, I was still charged an additional $65 for her to submit the amended return. The amended return was submitted on July 18, 2024, but I later learned from the state of ******** that it was submitted too late, as the deadline was May 6, 2024. As a result, I am still held responsible for the $1,378.60 tax bill due to this filing error.Furthermore, I learned from the state of ******** that a request for additional information, specifically my W-2 form, was made on April 4, 2024. Otherwise, they would estimate my taxes. This suggests that the issue could have been resolved if Jackson Hewitt had corrected this error before the deadline.Given these circumstances, I am requesting a full refund of the amount I paid for my tax preparation, as well as a refund of the $65 charged for the amended return. Additionally, I seek compensation for the inconvenience caused by this situation, as I am still working to resolve the issue with the state of ********.

    Jackson Hewitt Tax Service is NOT a BBB Accredited Business.

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