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Business Profile

Tree Services

Leaf & Limb Tree Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired on referral from our local nursery, they were supposed to plant our entire yard, take care of some existing trees, etc. Big job. **** showed up originally, nice guy and knowledgeable, but then that was it. The people who showed up to work had no idea what they were doing, dug tiny holes and brought un-labled, sick plants. Most of what they planted died within the first week, half of it wasn't even the right plant or was in the wrong place. When we showed them right away we got "It may come back" or "we'll replant next year, the season is gone". Of course they did not. They never finished, **** left and nobody else there knew what was going on. Two years later of not responding to us they now pop up asking for full payment to consider it "done" or MORE money to finish, despite an abandoned job and majority failure, but we've replaced most the plants ourselves now. We have made partial payment, at dispute is what is left. We have offered to pay for the plants, despite most of them failing, or full if they come back to finish. They are demanding full payment, no conditions or they will **** Its been 3 months of harassment now.

    Business Response

    Date: 12/11/2023

    We have contacted the client and agreed to a resolution

Leaf & Limb Tree Service, LLC is NOT a BBB Accredited Business.

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