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Business Profile

Used Bus

Stevens Bookshop Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * I made a purchase online from their website on 10/12/2023.* I paid $57.40, plus $14.29 return shipping. Their website said they would pay the return shipping if the order was their error and I returned within 30 days which I did. Expected refund of $71.69.* Can't Stop boardgame. * The game received is not the same game I ordered. The game description of the game I ordered from their website said it was the plastic board game with the cone game pieces which is the 2011 game edition, the game received has the roll up neoprene fabric material mat board game with different (square) game pieces which is the 2021 edition. * I have emailed the business 3 times, posted on their ******** page, and texted on their ******** page, and have not received a response. The phone number on their ******** page, and the phone number on their website, are both out of service.* Order R994878319 * My Return Shipment Tracking Number: 1Z5F70R40340891813

Stevens Bookshop Inc. is NOT a BBB Accredited Business.

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