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Business Profile

Vocational Schools

Absolute Medical Coding Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vocational Schools.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 5, 2025 I purchased an "all-inclusive" online program for certification in Medical Coding from **** (Absolute Medical Coding Institute) for $4865. Prior to the transaction, I looked over the program, and read independent reviews. They all seemed good. I even chatted online with one of their "representatives." After the purchase however, I noticed that the website was not very user-friendly (even though I am quite computer-literate). There were loops that led nowhere helpful. There were missing initial courses. The "introduction of the staff" showed pictures - not of real people, but of charicatures. The lessons I tried to listen to were dumbed-down, slow, and certainly not of a caliber I would have thought for medical coding. (I have a masters in education as well as certification and background in Medical Technology.) When I tried to contact **** by phone, every option was met by "We're sorry, but the call volume is so high we are unable to answer your call right now. Please leave a message." I did so. I also left messages via email several times. The answers I received (only by email) were vague and did not help with my original questions. By the third day, I checked with the BBB, and they show that **** is APPARENTLY NO LONGER IN BUSINESS! So, who has been taking my money, responding to my emails (sort of), and maintaining a somewhat legible website? I have contacted my credit card company for help in getting my money refunded.

    Customer Answer

    Date: 06/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Dear *******,


    I understand that Absolute Medical Coding Institute did not respond (per the email I received from you).
    However, they did refund the FULL amount charged to me after I lodged the complaint and spoke with them in person over the phone.
    Although I would never do business with them again (the owner levied veiled threats against me, then smugly denied them), I consider the case closed, financially. 
    I appreciate the work that you and your Bureau do. You have clout and I am certain that having contacted you helped me get the refund I needed.

    Thank you!
    Sincerely,

    ********* K. ******



    Sincerely,

    ********* ******

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested refund. The material they are teaching is out of date and will not qualify for the program and exam they are advertising. This is a scam

Absolute Medical Coding Institute is NOT a BBB Accredited Business.

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