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Business Profile

Waste Containers

Meridian Waste

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Containers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Meridian Waste on January 12, 2024 and spoke with ****** Iceman about renting a large dumpster for construction debris while I renovate my house. I asked her when it would be picked up and she said I could keep it as long as I needed and sent me an agreement for a $100 delivery charge and $355 per haul charge. It was delivered that afternoon or the next day. I signed the agreement and emailed it back her. I got a **** for $100 for delivery and paid it around the first part of February 2024.I used this dumpster almost every day and filled it with siding, wood, flooring, from my renovations. I never received any **** until December 2024 and it was $155. I called the customer line at ********************** in January 2025 and was told since my contract was a year old, I had to pay a new fee. I told her they could come get the dumpster because that was not what I agreed when I got it and it was picked up around January 28, 2025. Right after I got a **** for $370, which is more than my price of $355, plus another charge for my dumpster being overweight. The **** also had that $155 charge included. This time I called ****** Iceman since she was who I talked to originally and she said the $155 was an inactivity fee because I didn't have it emptied every 30 days. I told her the **** said it was a daily fee and I never had it emptied every 30 days so that didn't make sense. I only pay $355 when it's hauled away and $60 per ton if it's overweight. She said she would have someone call me, but nobody ever has.I am only paying the original price of $355 plus the overweight charge of $119.60. I am not paying an extra $155 for something I didn't agree to and not paying $370 for the haul away when I'm only supposed to pay $355. My agreement says N/A for daily charges. My documents are included with this complaint.

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business refuses to provide weekly trash service. I have prepaid for 3 months of weekly service. My trash day is Tuesday, and has not been impacted by a holiday. I have received service once in a month. I have called multiple times and they keep saying theyll send someone out but never do. The entire street has trash scattered on the ground because everyones cans are overflowing and animals have gotten into the trash and destroyed the bags leaving debris everywhere. We called again yesterday with a response of they should come by the end of the day and as usual they didnt show up.

    Business Response

    Date: 12/18/2024

    Hello, this complaint is for our Alabama operations. We have forwarded this complaint to our team servicing the ****, AL area and a representative will be reaching out to you to resolve the issue.

    Customer Answer

    Date: 12/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me IF an associate reaches out to resolve. 

    Sincerely,

    ****** ******

Meridian Waste is NOT a BBB Accredited Business.

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