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Business Profile

Online Retailer

Luxe Plushie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Morning!On august 7 2024 I ordered a relief *****. 28.26$ (Canadian) was taken on my ***** On august 17 60.48$ (Canadian) was also taken on my ***** No where on your site theres mention about other fees. So I kind of figure out was duty fees. I tried to call couldnt talk to nobody. On august 27 I received my package. But then on September 16 I noticed that on my **** another ***** was taken. I tried to call you, left 2 messages, sent email. I cant get any response. Its impossible to talk to someone from your company. I want my money back you have no rights to take money on my ***** Please I need someone to take care of my problems

    Customer Answer

    Date: 10/06/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  • Initial Complaint

    Date:09/18/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/07/2024 I placed an order for a plushie for the total of $19.90. On 8/19 the companies charged my bank account and additional $42.95, and on 9/16 charged my account again for $44.95. I have attempted to contact them for over a month. I have been directed to different websites, and have filed claim tickets,sent emails and attempted to contact them through the number provided. I have received no response.I made no additional purchases since 8/07. This purchase was originally made from an advertisement on ******** for the product.The order confirmation email is from a different company completely, under *******

    Business Response

    Date: 09/18/2024

    Hi *******,

    This is Mark from the *************** Customer Success Team.

    The charge in your account was from your VIP Rewards subscription, which you agreed to when you bought the Sleepy Buddy from one of our stores, **********. However, I have cancelled and refunded your VIP Rewards subscription. This means that you will no longer have access to the exclusive benefits and rewards associated with this subscription. Rest assured, it will not renew and you will not be charged moving forward. Please expect the funds to be credited to your account within 7-10 business days.

    During the order process, there was a checkbox for our "Terms of Service" that you manually checked to proceed with your payment. By checking this box, you also enrolled in our "VIP Rewards Subscription" for a 10-day trial period. It's important to note that this checkbox is not pre-selected and requires active selection by the customer.

    As a VIP Rewards member, you are entitled to the following benefits:
    1 Access to low-priced products and accessories
    2 50% OFF ALL future purchases & access to ALL VIP Rewards products discounted up to 80% OFF (some products are even FREE, with shipping charges only).

    Best regards,
    Mark

    Customer Answer

    Date: 09/25/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

Luxe Plushie is NOT a BBB Accredited Business.

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