Reviews

This profile includes reviews for RTI International's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RTI International

  3040 Cornwallis Rd Research Triangle Park, NC 27709-0155

  
• 

  RTI International

  701 13th St NW Ste 750 Washington, DC 20005-3967

• 

  RTI International

  2951 Flowers Rd S Ste 119 Atlanta Koger Center, Oxford Bldg Atlanta, GA 30341-5533

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  RTI International

  1440 Main St Ste 310 Waltham, MA 02451-1131

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  RTI International

  1000 Parliament Ct Ste 100 Imperial Court Business Park Durham, NC 27703-8456

  

Review Details

• Review fromAissa Z

  Date: 04/28/2025

  1 star

  Aissa Z

  Date: 04/28/2025

  The RTI International organization keeps harassing my family with letters regarding their drug use study. None of us use drugs and we have told the person coming to our door many times that we do not wish to participate. We have been sent four letters within the week, and it looks like it wont stop.
  

  RTI International

  Date: 04/30/2025

  Good Afternoon, We are writing in response to the complaint received at the BBB on April 29, 2025 regarding the National Survey on Drug Use and Health (*****) 1. In the message the individual indicated that they do not want to participate in the survey and that they did not want to receive any more letters or visits from a ***** field interviewer. Their case was coded out as a final refusal on 4/29/2025 and no one else from ***** will be contacting the resident. The resident may receive a letter that was mailed before the case was coded out as a refusal. The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in the *************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and sometimes visits from our professional Field Interviewers; however, we never want to make respondents feel upset. Respondents are always welcome to call the ***** helpdesk number that is provided on our letters ***************) to have their case coded as a refusal and stop all future contact from *****. On behalf of *****, wed like to apologize for any distress our letters and visits may have caused. If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************. 1 The ***** project is sponsored by an agency of the *************** of Health and ************** (OMB No. *********). Additional information about the ***** can be accessed on the Internet at ************************, *********************, and ******************. Sincerely, ***** ****** ***** Helpdesk **************

• Review fromJulio H

  Date: 02/21/2024

  1 star

  Julio H

  Date: 02/21/2024

  To whom it may concern. We have received multiple letters at our home at **** ************. ******* *******. from RTI international company this is been going on for several months, we are not interested, We asked this company to stop sending their letters to our address .I have read multiple complains on the web and also at BBB site. We are concerned after learning about this company .we don"t want a stranger nocking at our door with their demand tactics. I will take legal matters if RTI international don't stop sending their letters to our home address.
  

  RTI International

  Date: 02/23/2024

  Good Day,We are writing in response to the complaint received at the BBB on February 22, **** regarding the National Survey on Drug Use and Health (*****) 1. In the message the individual indicated that they do not want to participate in the survey and that they did not want to receive any more letters. Their case was coded out as a final refusal on 2/22/**** and no one else from ***** will be contacting the resident. The resident may receive a letter that was mailed before the case was coded out as a refusal. The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and sometimes visits from our professional Field Interviewers; however, we never want to make respondents feel upset. Respondents are always welcome to call the ***** helpdesk number that is provided on our letters ***************) to have their case coded as a refusal and stop all future contact from *****. On behalf of *****, wed like to apologize for any distress our letters may have caused. If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************. 1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No. 0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, *********************, and ******************. Sincerely,*********************** ***** Helpdesk **************

• Review fromPaul R

  Date: 09/08/2023

  1 star

  Paul R

  Date: 09/08/2023

  Leave us alone. We never contacted you . Stop mailing me. I don't do anything for $30. So stop mailing and bothering us in person
  

  RTI International

  Date: 09/15/2023

  Good Afternoon, We are writing in response to the customer review received at the ******************** on September 8, 2023 regarding the National Survey on Drug Use and Health (*****)1. In the review the individual indicated that they did not want to participate in the survey and that they did not want to receive any more letters or visits from a ***** field interviewer. We have attempted to contact this individual to identify their case and assign it a final refusal status. The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and visits from our professional Field Interviewers; however, we never want to make respondents feel upset. On behalf of *****, wed like to apologize for any distress our mailings or interviewers visits may have caused. If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************. 1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No. 0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, *********************, and ******************. Sincerely, *********************** ***** Helpdesk **************

• Review fromSATINDER K

  Date: 08/13/2023

  1 star

  SATINDER K

  Date: 08/13/2023

  This company keeps sending the same women to our home at various times for the past month+ its been 5+ weeks of the same thing. We are NOT interested in participating in any survey. I dont care about getting $30 for some hour long survey. IM NOT GOING TO ANSWER THE DOOR LET ALONE ******* TO THIS WOMEN YOU KEEP SENDING. this woman comes on Sundays at 7-8pm ringing our door cam back to back and waiting in our lobby for 30+ mins as according to our neighbor. She has shown up on religious holidays pulling the same stunt. since July 12th to now its constant ringing our door cam. she shows up 3-4 times a week every week at various times. from 12pm, 2pm, 3pm, 7-8pm. what part of we aren't interested does this company not get that they keep sending the same women over back to back? then they have the audacity to send us letters. REMOVE OUR ADDRESS AND INFORMATION FROM YOUR DATABASE AND DO NOT SEND ANYONE OVER EVER AGAIN. DO NOT SELL OUR INFORMATION OFF TO ANY DATA COLLECTION AGENCY, WE WANT IT REMOVED. We already have door logs and screen shots of each day she has shown up not to mention a video log of her entering our building without our permission which is trespassing. if this continues we will be pursuing legal action and submitting a report to local law enforcement for the constant harassment of this women being beyond pushy and ringing our doorbell back to back for 30 mins straight. I EXPECT TO HAVE A RTI CUSTOMER SERVICE REP ******* TO THIS. AND IF THIS DOESNT STOP I PROMISE IT WILL EFFECT YOUR FUTURE FUNDING. SO CONTANT ME ASAP.
  

  RTI International

  Date: 09/15/2023

  Good Afternoon, We are writing in response to the customer review received at the ******************** on August 13, 2023 regarding the National Survey on Drug Use and Health (*****)1. In the review the individual indicated that they did not want to participate in the survey and that they did not want to receive any more letters or visits from a ***** field interviewer. We have attempted to contact this individual to identify their case and assign it a final refusal status. The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and visits from our professional Field Interviewers; however, we never want to make respondents feel upset. On behalf of *****, wed like to apologize for any distress our mailings or interviewers visits may have caused. If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************. 1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No. 0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, *********************, and ******************. Sincerely, *********************** ***** Helpdesk **************

• Review fromCarol O

  Date: 06/09/2023

  1 star

  Carol O

  Date: 06/09/2023

  Second letter received even though survey was refused. Called their number and asked to be removed, got voicemail. Perhaps a class action suit would be in order as the internet is full of complaints about this harassment.
  

  RTI International

  Date: 06/26/2023

  Good Afternoon, We are writing in response to the customer review received at the ******************** on June 10, 2023 regarding the National Survey on Drug Use and Health (*****)1. In the review the individual indicated that they did not want to participate in the survey and that they did not want any more letters sent to their home. We have attempted to contact this individual to identify their case and assign it a final refusal status. The National Survey on Drug Use and Health (*****) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in *****************. Information from ***** is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that ***** accurately represents the many different types of people in *****************. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and visits from our professional Field Interviewers; however, we never want to make respondents feel upset. On behalf of *****, wed like to apologize for any distress our mailings or interviewers visits may have caused. If there any further questions, please contact the ***** Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************. 1 The ***** project is sponsored by an agency of the U.S. Department of Health and ***** Services (OMB No. 0930-0110). Additional information about the ***** can be accessed on the Internet at ************************, *********************, and ******************. Sincerely, *********************** ***** Helpdesk **************

• Review fromKristen C

  Date: 09/17/2022

  1 star

  Kristen C

  Date: 09/17/2022

  This company RTI same lady drives silver suv. We live in MI. Second visit on a Saturday. We will not answer your questions. We do not want to participate. If she shows up again we will pursue legal action to make sure we will not be bothered again.
  

  RTI International

  Date: 09/30/2022

  We are writing in response to the customer review received at the BBB on September 21, 2022 regarding the National Survey on Drug Use and Health (NSDUH)1. In the review the individual indicated that they did not want to participate in the survey and that they did not want any more visits from field interviewers. We have attempted to contact this individual to identify their case and assign it a final refusal status.
  The National Survey on Drug Use and Health (NSDUH) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in the United States. Information from NSDUH is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that NSDUH accurately represents the many different types of people in the United States. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and visits from our professional Field Interviewers; however, we never want to make respondents feel upset. On behalf of NSDUH, we’d like to apologize for any distress our mailings or interviewer’s visits may have caused.
  If there any further questions, please contact the NSDUH Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************.
  1 The NSDUH project is sponsored by an agency of the U.S. Department of Health and Human Services (OMB No. *********). Additional information about the NSDUH can be accessed on the Internet at ************************, ********************** *** ******************* Sincerely,
  ***** ****** NSDUH Helpdesk
  **************

• Review fromJessica S

  Date: 08/10/2022

  1 star

  Jessica S

  Date: 08/10/2022

  We live in ** and just had a Hispanic lady come to our door for the survey for Dept of Health and Himan Services. She rang the doorbell TWICE within a minute amd was pushy. We received the paper survey 3 times and didn't want to fill it out so you would think they would leave us alone. But nope! We read the information needed was about drug, alcohol and tobacco use then online I read it was about people using hand held computers. Well this lady asked about how many entrances were in our house. We will NOT disclose that information and don't understand what that has to do with health at all!! That is an inappropriate question. They say the information isn't linked to anything but who knows? They'll most likely end up like other companies and sell information so then there would be random people knowing how many entrances are in my house. She was lucky it was my husband that answered the door and not me because he is nicer. She irritated me right off the bat by ringing the doorbell twice in such a short amount of time. My husband barely got off the couch before she rang it again.
  

  RTI International

  Date: 08/22/2022

  We are writing in response to the customer review received at the BBB on August 15, 2022 regarding the National Survey on Drug Use and Health (NSDUH). In the review the individual indicated that they did not want to participate in the survey and that they did not want any more visits from field interviewers. We have attempted to contact this individual to identify their case and assign it a final refusal status.
  The National Survey on Drug Use and Health (NSDUH) provides up-to-date information on alcohol, tobacco, drug use, mental health and other health-related issues in the United States. Information from NSDUH is used to support prevention and treatment programs, monitor substance use trends, estimate the need for treatment facilities and assist with the creation of government policy. Survey responses and household information are used for statistical purposes only and respondents personal information is never sold or shared with anyone. Household addresses, not specific people, are randomly chosen through scientific sampling methods. Once a household has been chosen, it cannot be replaced for any reason. This ensures that NSDUH accurately represents the many different types of people in the United States. Field Interviewers ask respondents if there are any other residences on the property with a separate entrance in order to ensure that they didn’t miss any dwelling units that should have been included in our sample. Participation is incredibly important, which is why we make every attempt to contact residents of selected households through mailings and visits from our professional Field Interviewers; however, we never want to make respondents feel harassed. On behalf of NSDUH, we’d like to apologize for any distress our mailings or interviewer’s visits may have caused.
  If there any further questions, please contact the NSDUH Hotline Monday through Friday between 9:00 AM and 5:00 PM (Eastern Time) at **************.
  The NSDUH project is sponsored by an agency of the U.S. Department of Health and Human Services (OMB No. *********). Additional information about the NSDUH can be accessed on the Internet at ************************* ********************** *** ******************.
  Sincerely, ***** ******
  NSDUH Helpdesk
  **************