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Business Profile

Car Window Tinting

TJs Mobile Tinting, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Day, On September 3rd 2022, TJ's Mobile Tinting LLC installed window tint on all windows of my 2019 Mustang Convertible GT while visiting at my parent's house in ***** *****, North Carolina. Immediately after installation and after the technician left, I notice damage to four of my six windows of the vehicle. The damage consisted of outlined razor blade cuts to both the interior and exterior of those windows. I immediately called the technician and he stated there was no possible way. I sent pictures to him which he refuted. I asked for the company owner's contact information and was only provided an email address. After being in contact with the owner and the owner still refusing to speak over the phone with me, I provided pictures and the owner declared there was no way the damage could have occurred. I filed a police report, submitted a claim to my insurance company, and have been in contact with my bank about the charges. I asked the owner to work with me regarding the incident and was told to never contact them again. I have all the proof needed to support my claim. Please call me at ###-###-#### or ###-###-#### for any questions at all. Thank you so much in advance! ********* ******

    Business Response

    Date: 10/03/2022

    Customer looked over and paid after job was done no complaints were at that time. Also provided to the customer knowledge we are a mobile tint company. We pre cut all materials before coming out to any job. Our techs do not carry blades to use on vehicles for this reason. Customer seen all materials were precut. Customer now refuses to believe this. And accuses us without proof. Even the police department told her it’s only an accusation because she doesn’t have proof. And with us precutting all materials before going too job.

TJs Mobile Tinting, LLC is NOT a BBB Accredited Business.

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