We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fishing Gear

Mad Katz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Gear.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against: Mad Katz Rods Product/Service Involved: Fishing Rods Order Date: April 15, 2025 Date of First Contact Regarding Issue: May 18, 2025 Complaint Description:On April 15, 2025, I placed an order with Mad Katz Rods for specific fishing rods. When my order arrived, I did not immediately realize that the wrong items had been sent. It wasnt until I went to use the rods on the water that I noticed the mistake.On May 18, 2025, I contacted the company via email to notify them of the error and requested an exchange for the correct items. In response, Mad Katz informed me that because the rods had been "used," they were unwilling to send me the products I had originally orderedeven though the mistake originated from their end.I find this response unacceptable. As a customer, I fulfilled my responsibility by placing the correct order. The error was only discovered upon first use, and I notified the company as soon as I became aware of it. I believe Mad Katz should take responsibility for their fulfillment error and provide the correct items as originally ordered.Based on this experience, I am dissatisfied with the company's service and unwillingness to correct their mistake. I am requesting that Mad Katz Rods send me the correct fishing rods or provide a full refund.

    Business Response

    Date: 06/16/2025

    We at Mad Katz are EXTEMELY sorry for the inconvenience caused Mr. ********* As attached our policy that includes our statement on incorrect shipments.  It is our policy that if a mis shipment occurs we ask the customer not to use the equipment and to contact us immediately.  I went a step further, seeing that Mr. ******** had used his equipment and offered a discount on a future order. 

Mad Katz is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.