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Business Profile

School Supplies

Jostens

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From: ********************* <************************************>Sent: Friday, May 5, 2023 9:27 AM To: ********************* Subject: Important information about tassels and Medallions Student and Parent,RE: IMPORTANT NOTICE Jostens has notified me that you have not made ANY purchases from them for the 2023 Graduation.. That means that you have not ordered the 2023 tassel and medallion that are required for graduation. Please read below for important information.Information from the graduation info on the Senior webpage:If you have not ordered your cap and gown, visit www.jostens.com. ALL Seniors are REQUIRED to have both a tassel and medallion to participate. *The cap and gown package comes with a tassel and medallion and is $48.95 plus tax. The cost to purchase the medallion and tassel separately is $37.31. If this notice is in error, please email me a copy of the receipt showing that you paid either the $48.95 or the $37.31. Their name will then be removed from the fee list.Students - the medallion and tassels cannot be ordered online; you will need to call the office and ask for ****** or ******. The tassels online are not the ones for the cap and gown. ************ Students received their cap, gown, and tassel when Jostens delivered to all seniors in the spring. Medallions will be handed out to seniors at Graduation, and one has been ordered for each senior. You will be charged if not paid for with your order. If this notice is in error, please email me a copy of the receipt showing that you paid either the $48.95 or the $37.31. Their name will then be removed from the fee list.You can contact *********************** from here as well ************************************* Thank you,************ This is the email we received from school but we paid $50 for a Tassel and medallion. It is not a special order and mailed to us the next day when we paid. Why ***** $ more. Making money out for nothing and not following the messages from school. We are forced to buy from this company

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