Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Cdl class course was four thousand dollars for 20 days of class and testing out through a third party for your driving license. There has been horrible communication with the owner of the business. There hasn’t been consecutive practice days . She only accepted cash payments as well . The day cab truck that we practiced on kept breaking down and if you were there and this happened she would just send you home . There has been months of no practice and she has continually told us she will send us to test out through the 3rd party school and yet we haven’t went yet . I have invested so much money and never received the proper service .

  Business Response

  Date: 10/04/2022

  ******* ***** is a student at Timbs and Heels Trucking Academy. However, she has struggled with the program. After speaking with ******* about the company's concern and working with her for over 12 weeks, she expressed an interest that she felt she could do better with the training if she could have additional practice. She was granted over 60 additional training hours.  ******* attended the school on a promotion for $3,040.  ******* also has the company landline, toll free number and my cell number.  We have spoken on numerous occasions. Communication has never been an issue. The school policy is cashier's checks and cash. We do not except personal checks. There were some issues with one of the trucks, however the school has 2 trucks that we practice with students. The issue was resolved immediately. ******* wasn't able to grasp the concept for driving the truck. Timbs and Heels went over and beyond working with *******, initially as a class, and after 160 hours, placed her in remediation to continue supporting her dream to drive trucks. It is not true that there have been months of no practice. Timbs and Heels Trucking Academy has been open Monday - Saturday (8am-5pm). Instructors volunteered time and came in some days at 7am to work directly with ******* to accommodate her schedule.

  ******* class, as well as other classes has graduated within the 20–25-day time frame, providing each student is prepared for the final test. Everyone in her class graduated with NO Problems! I spoke with ******* on the 23rd of September, which was the Friday before she filed this complaint on Monday, September 26th. I gave her a test date and explained the company concern that she needs to continue to practice. The final decision for Timbs and Heels Trucking academy is we will send her to test. We make no guarantees that she will pass, however, we did our part as a company, went over and beyond training her in excessive hours and one on one, supporting her wish to learn to drive trucks, and gave her tools necessary to pass. 

  If ******* need any additional support, Timbs and Heels Trucking academy is always willing to bring support to our past and present students.

   

   

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Cdl class course was four thousand dollars for 20 days of class and testing out through a third party for your driving license. There has been horrible communication with the owner of the business. There hasn’t been consecutive practice days . She only accepted cash payments as well . The day cab truck that we practiced on kept breaking down and if you were there for and this happened she would just send you home . There has been months of no practice and she has continually told us she will send us to test out through the 3rd party school and yet we haven’t went yet . I have invested so much money and never received the proper service .

  Business Response

  Date: 10/04/2022

  ***** ****** is a student at
  Timbs and Heels Trucking Academy. However, she has struggled with the program.
  After speaking with ***** about the company's concern and working with her
  for over 12 weeks, she expressed an interest that she felt she could do better
  with the training if she could have additional practice. She was granted over
  60 additional training hours at no additional cost.  ***** attended the school on a promotion
  for $4,000.  ***** also has the company landline, toll free number and
  my cell number.  We have spoken on numerous occasions. Communication has
  never been an issue. The school policy is cashier's checks and cash. We do not
  except personal checks. There were some issues with one of the trucks, however
  the school has 2 trucks that we practice with students. The issue was resolved
  immediately. ***** wasn't able to grasp the concept for driving the truck.
  Timbs and Heels went over and beyond working with *****, initially as a
  class, and after 160 hours, placed her in remediation to continue supporting
  her dream to drive trucks. It is not true that there have been months of no
  practice. Timbs and Heels Trucking Academy has been open Monday - Saturday
  (8am-5pm). Instructors volunteered time and came in some days to work
  directly with ***** to accommodate her schedule.  ***** went from full time to part time, which made her time for training longer. We train in small numbers; therefore, we are able to have an open-door policy for students to come and train as needed.
  *****'s class, as well as other classes has graduated within the
  20–25-day time frame, providing each student is prepared for the final test.
  Everyone in her class graduated with NO Problems! I spoke with ***** on the 23rd of September, which was the Friday before she filed this complaint on
  Monday, September 26th. I also spoke with her on Monday, the day of the complaint around 730 am.  I gave her a test date and explained the company
  concern that she needs to continue to practice. The final decision for Timbs
  and Heels Trucking Academy is we will send her to test. We make no guarantees
  that she will pass, however, we did our part as a company, went over and beyond
  training her in excessive hours and one on one, supporting her wish to learn to
  drive trucks, and gave her tools necessary to pass. 
  If ***** need any additional support, Timbs and Heels Trucking Academy is always willing to bring support to our past and present students.