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Business Profile

Gun Equipment

JTDefense

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The seller has NOT contacted me, nor is the issue resolved.
    ****

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* emailed and used online chat agent multiple time after BBB compliant was filed and have had no response from company

    Customer Answer

    Date: 12/22/2022

    I have emailed and used online chat agent multiple time after BBB compliant was filed and have had no response from company

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 18, 2022, I ordered 2 sight mounts on JT Defence web site and paid $224.34 incl. tax and shipping. The site noted 3-4 week backlog. On September 14 (approx. 8 weeks since order), after several previous failed attempts to contact JT Defence I finally e-mailed owner. On September 15 the owner responded he could ship one of the mounts, but the 2nd was not available at that time. On September 16, I replied back to him requesting he ship the available mount and refund my card for the remainder of unfilled order. He never replied back so I followed up with another e-mail to him on September 20. As of today, September 26, I have not recieved a response concerning my order.

  • Initial Complaint

    Date:08/24/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/30/20 I purchased a product from **********. Its been 13 days with no shipping information or any contact by **********. I contacted ( sent 3 messages ) to ********** asking about a projected shipping date and/or an order update. I've called several times and the phone is always busy.. My card has been charged the amount of the product and my account order info has not been updated since 10/30/20 when I made the purchase. I was hoping to have had the product for a birthday gift for 11/12/20.Product_Or_Service: ********** glock mount Order_Number: ****

  • Initial Complaint

    Date:08/24/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product from the company. Have not received any acknowledgment in 14 days. Tried calling and emailing. Seems that the phone has been disconnected.Product_Or_Service: SKU: OpticMountGN Order_Number: ****

  • Initial Complaint

    Date:08/24/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a red dot mount from this company. Website states products are shipped within 48 hours of payment. It's been almost two weeks. I have tried contacting them through email, ********* phone and there own chat software on there website with no response. This is not any way to treat a customer after you have received there payment. I would like to have had my product. I want a refound now but I can't even get in contact with them to request one.Product_Or_Service: Red dot mount Order_Number: **** Account_Number: ****

JTDefense is NOT a BBB Accredited Business.

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