Reviews

Review Details

• Review fromRichard M

  Date: 04/14/2024

  1 star
  Ha Ha Ha Haaaa, this couldn't happen to no bigger TOOL. Seems like his management style has followed him from his last job. Love the one where ***** is kicking him out. All I got to say is everything he's got coming, he deserves!

• Review fromTara P

  Date: 01/21/2024

  1 star
  If zero was an option, that would be it. We needed floors removed in the basement and a half bath added. They wanted 2/3 up front, which we paid. After that, it was like being ghosted by an ex. It took 6 months to "finish" the project. In the process, they broke a working sump pump, which caused the basement to flood twice after the new sheetrock was in place. They didn't replace the damaged sheet rock. Then a new pipe started leaking, so they had to come back to seal it. Then, upon the first flush of the new toilet, the pipes inside the walls burst apart (never sealed correctly) and we had another flood. She sent our calls straight to voicemail after repeated text pictures of the issue. If you need a home repair that will cause even more home repairs, then use them. Otherwise, you'd be better off doing it yourself watching youtube videos.

• Review fromChuck D

  Date: 11/30/2023

  1 star
  This should be a no star review since they basically did no work. We hired this company to remodel a bathroom. Said it would take two weeks. After a significant down payment and three months I found out they had not paid any of the subcontractors (tile, electric or plumbing) even though they agreed to per the subcontractor’s terms. They would show up a day or two per week (if they actually showed up that week) around 9 am, eat breakfast in the driveway till 10 am and leave early afternoon beat the traffic home. Some days vendors would show up and we had no notice they were coming. Ben was never there to manage the site and I frequently had to do his job and instruct the subs. or his crew on what to do. Don’t waste your time or money with this company…

• Review fromMark H

  Date: 07/24/2023

  5 stars
  I've had this company do multiple installations in our home over the last year. They are terrific. We had our bathroom vanity removed and replaced followed by our kitchen cabinets. Once the cabinets arrived they were in and out in just a couple of days each time. We had them back again this week to change the front and back doors on our house. The work looks great. When the old door came out there was some rotted wood that had to be replaced. They didn't charge us anything extra. We will definitely refer them to our neighbors and friends.

• Review fromRegina H

  Date: 09/01/2022

  5 stars
  The crew who came out to install my windows did a fantastic job and the office staff was very pleasant to work with.

• Review fromKeith M

  Date: 08/16/2022

  1 star
  I wish I could give them a negative rating but I guess a one star will do. They installed a storm door on my house did a horrible job was told they need supplies to fix it and guess what never heard from them again and they won’t even return my phone calls, Don’t under any situation ever use this company.

• Review fromBryan R

  Date: 08/01/2022

  1 star
  I ordered a patio door from Lowe's, to be installed by, Service First Installations. They were prompt at measuring, but when it came time for installation, they were a no show. No one answers when you call, you can only leave a message, which I did. I even contacted Lowe's, whom could not get a hold of anyone either, but they said they e-mailed them. Lowe's said to call back a little later, if they didn't show up or call. Well, they never showed or called. So I called Lowe's back, and they said I could wait till Monday, (and this was Friday), to see if I hear anything, or call back then. I told her, at this point, I'm ready to cancel the whole order. So she transfers me back to the store, and after repeating my story to customer service, they transfer me back to, I guess was installation service dept. A different person answered. After explaining my situation, the gentleman saw my complaint in their system. After putting me on hold, he said he was just informed, Lowe's released, Service First Installations, at 5:00 P.M., the day before. They would no longer be working for Lowe's. I told him I wished someone would have contacted me right away. I removed curtains, removed items from my deck, and moved furniture in my house, to clear way for the installation. And on top of that, wasted a whole day waiting, with no phone calls from Service First or Lowe's.
  We will see what happens, when and if Lowe's calls me on Tuesday, as they told me they want to rectify this situation. Hopefully, someone will see this review before considering using Service First Installations.

• Review fromReginald B

  Date: 08/01/2022

  1 star
  I purchased a front entry door from Lowes that was to be installed. The installers had to come do a measurement to make sure that the size door chosen would fit. These 2 "Experienced" technicians measured the door to be custom made BACKWARDS! when the installers went to pick it up from the store the hinge and lock openings were on the wrong side. They had to reorder the door to be made the right way. 5 months later when the door arrives they have trouble with the installation as I have an old house that they were not ready for. When it came to installing the deadbolt door locks they missed the mark and tried to make it work. I should not have to use hip action to lock a brand new door under any circumstances. I will NEVER ever again use or recommend Lowes Home Improvement Services to anyone. Service First Installations are the worst as their customer service is practically non-existent. Calls go un answered with no guarantee that they will call you back in a timely manner. If and when there is a next time I'll go to Home Depot or any where else but Lowes.