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Business Profile

Chimney Liners

Morris Chimney Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chimney Liners.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started the process of having Morris Chimney install a wood stove in August of 2021. I paid for the stove up front and then paid a deposit for the other material that would be needed. Michael said he received the stove but it was missing a piece. He continually told me the manufacturer was delayed but that it would get resolved. Winter came and went with no stove. Then I couldn’t contact him for months. Finally in summer ‘22 he sent the stove back but told me there was no refund because he waited too long. But all I wanted was a stove installed so I paid for another and he ordered. He said we would settle up the money difference after the job was done. I still owed for part of the original job so paying for a second stove covered that. He would’ve owed me around $900 after completion which I was willing to work with him on. A full second winter went by with no stove. And now I haven’t been able to reach him in 4.5 months. At this point I either want the stove installed or a full refund

    Customer Answer

    Date: 07/29/2023

    I have not heard from the business in response to my complaint.  In addition to filing this complaint I have called, texted, and emailed the business with no response. 

    Business Response

    Date: 07/31/2023

    My apologies for this being drug out so long.  I will be back in town by Friday the 4th. I will call we we can work out a solution that works for you. Thank you for being so patient and working with me throughout all the issues that arose. 

    Morris Chimney Service 

    Customer Answer

    Date: 07/31/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  If we can get this worked out this week and the project completed that will be great.

  • Initial Complaint

    Date:09/02/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 22, 2021, Michael of Morris Chimeny came out to inspect two chimneys at our home. We paid a deposit of $499.58 for resurfacing both chimney crowns and installing two caps. Michael said he would need to order parts, but the work should be completed immediately after Thanksgiving of 2021. The work has still not been completed. I have called, texted, and emailed Michael - often weekly - inquiring about the timeline for this work to be completed. He has been elusive and largely unresponsive. On June 13, 2022 I finally told him that I just wanted a refund of our deposit and that I would find someone else to do the work. He said he would refund the portion of the deposit that did not include the inspection, and once he returned the chimney caps he had ordered, he would return that money. I have still not received a refund or communication from Michael. I have voicemails as well that I can provide from Michael, but I have included our text messages between June 13, 2022 and the present, as well as our original invoice from Morris Chimney, and a bank statement.

    Business Response

    Date: 09/17/2022

    Refund has been issued.

    Customer Answer

    Date: 09/19/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

Morris Chimney Service is NOT a BBB Accredited Business.

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