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Business Profile

Computer Repair

Knox's Computer Business

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    UnpursuableMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3, 2024, we brought my wife's iPhone 13 to your store because the front camera had a halo effect (the camera and Face ID were functional). ****, the worker, recommended a screen replacement and installed the last screen available. The new screen had a haze, a large black border, and did not fit around the notch properly. We expressed our concerns about paying $200 for a faulty product and were told they needed to order a replacement.Upon returning, **** replaced the screen again, but it still had a large black border and he struggled with the installation, even needing assistance with basic tasks like turning off the flashlight. Despite these issues, the camera's performance worsened. We requested to revert to the original screen and a refund, but the owner saw no problem. Eventually, he reluctantly issued a refund and attempted to reinstall my wife's original screen.During this process, we witnessed **** struggling to clip the screen properly, resulting in a crunching sound and cracking the *** screen. On our way home, screws fell out of the phone due to improper reassembly. Upon inspecting the phone, we found a thick, visible heat burn line around the interior perimeter, suggesting that instead of applying new glue, **** reheated the original glue out of anger or incompetence. This caused internal damage, melting the chips and the plastic housing of the camera, which explained the earlier crunching noise.What began as a visit for a minor camera issue ended with a shattered *** screen, a worsened camera, and melted internal components, necessitating the purchase of an entirely new phone due to the damage caused.

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