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Business Profile

Custom Knives

Norse Forge LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a ticket to their Gathering Event- I have a confirmation number proving I paid for a ticket. They have yet to send me an email of the ticket to show at the gate this Friday. I have been emailing the ticket site, which stated I need to contact the vendor Norse Forged Blades, I have emailed, them I also have tried to reach them through their social media sites - but no response. This has been ongoing for over a week. No response from this organization. Please help me in acquiring this ticket. We are traveling from ************ to ************** for this event and would appreciate any assistance you may have!! Thank you!!

    Customer Answer

    Date: 05/21/2024

    Norse Forge Blades / The Gathering 3 - only states its address as ************. Other than an email address  (norseforgeblades.com), ****************************************** I unfortunately do not have anything else.  I purchased the ticket through TicketLeap, they informed me I have to contact the venue directly to receive my ticket. The vendor Norse Forge has not answered me in now over a week. The event is this weekend and we are traveling from ************ to ** with no ticket. I deeply appreciate any assistance you can provide!! Sincerely, Theresa 

    Business Response

    Date: 05/22/2024

    Spoke to customer on the phone and resolved issue. Looks like she just put her email wrong into ticketleap, but we made sure she got confirmation. 

     

Norse Forge LLC is NOT a BBB Accredited Business.

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