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Business Profile

Flooring Contractors

Grimes Flooring Service LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying since July 11, 2024 at 10:19 am to get ***** Grimes, owner of Grimes Flooring, to resolve issues with gaps in flooring installed in my kitchen/laundry room. I sent him pictures at his request. He didn't come out to look at the issue until about 2:30 pm on August 21, and he took pictures since the issue had expanded to more locations. He said the floor needed to be ***laced and he would contact the **** show him the pictures and get back to me in the next few days. I heard nothing. On October 19 at 9:54 am I texted him for an update. He said he would call the *** to see when the flooring would be in and get back to me. On October 28 at 11:58 am I texted him for an update. He said he should have an answer that day. No ***ly. On November 4 at 10:44 am I texted him for an update. No ***ly. November 8 at 8:57 am texted him - no ***ly. November 12 at 1:54 pm texted him - said he would call me that evening. He did not. November 19 at 12:33 pm he texted me that he talked to the *** and they were getting a flooring inspector to come out and he would contact me to set up the appointment. Heard nothing. January 27, 2025 at 1:34 I texted him for an update and he ***lied that he contacted the *** who would be back in touch with him soon and he would keep me updated. Heard nothing until February 3 at 8:35 am when he texted me that he got in touch with the claim guy and should talk to him by phone that day. Heard nothing. Today, April 7 at 4:10 pm I texted him for an update. No ***ly as of 3:20 pm. I have all text messages on my phone. This is ridiculous! I paid him over $11,000 for all new flooring throughout my house. There are also other issues in the living/dining rooms and both bathrooms flooring. I have been more than patient waiting for ***** to stand behind his work and the warranty on the flooring to be upheld. $2250 plus $3700.50 and $6710. I need and would appreciate your assistance in resolving this issue ****. Thank you.

Grimes Flooring Service LLC is NOT a BBB Accredited Business.

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