Complaints

This profile includes complaints for Blue Ridge Paving & Grading, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Blue Ridge Paving & Grading, LLC has 2 locations, listed below.

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  Blue Ridge Paving & Grading, LLC

  540 Highway 176 E Saluda, NC 28773-8851

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  Blue Ridge Paving & Grading, LLC

  PO Box 53 Saluda, NC 28773-0053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted to have Blue Ridge Paving & Grading replace our asphalt driveway, and incorporate a trench drain system, that we purchased with approval from ***********************, the owner of Blue Ridge Paving and Grading. This work took place in May 2022. Shortly after the work was completed (late May), we observed two issues after some rainfall: 1. Asphalt was not properly sloped to the trench drain, so rather than running into the new trench drain, the water runs along the edge of the trench drain. 2. Driveway has several low points where standing water collects. Two additional issues with workmanship were also noted: 1. Asphalt has several deep tire tread impressions 2. Center seam showing signs of separation.We contacted ************ about these issues. He came out to look, and agreed that these problems existed, and said he would redo the asphalting of our driveway at no cost to us. We agreed to target late Aug. After we reached out to ************ in early August to schedule the work, the series of delays began. First it was weather, mostly valid, next it was his project commitment for the first half of Sep (presumably valid), after that it was a collection of reasons/excuses (i.e. equipment issues, sick employees), given only after we persistently attempted to communicate, mostly with no response. The only person that was responsive was ******, who would answer the company office phone. The work was finally scheduled for Oct 6, but ************ and his crew did not show up, did not call, and he would not answer phone calls or texts. We made contact with the office (******), and were called back by ******, who claimed that ************ was ill and doing office work, and that he would get in touch with us soon to schedule the work. As of today, Oct 30, we have heard nothing from ************ or his office. We no longer trust ************ to perform the redo of the asphalting, but would like a refund of the original cost of $5300 to cover alternate arrangements.