Reviews

This profile includes reviews for Comfort First Heating & Cooling, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Comfort First Heating & Cooling, Inc has 2 locations, listed below.

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  Comfort First Heating & Cooling, Inc

  7001 Lark Ln Sanford, NC 27332-8824

  
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  Comfort First Heating & Cooling, Inc

  1430 Tramway Rd Sanford, NC 27332-9154

  

Review Details

• Review fromCynthia J

  Date: 05/02/2025

  1 star
  1 star because there is nothing lower. ** went out. They were sent out by American Home Shield Warranty. They were not our choice. Service fee was paid. Told we had to pay a ridiculous amount for non covered item. With insistence we were finally told the amount was for 5 pounds of refrigerant. After a week attempting to get an itemized service estimate and total cost of repairs for further clarification, we finally received an estimate with one line service and description abbreviated. Not clear or transparent at all! After two weeks, several calls to both Comfort First and warranty company, who chose them as contractor, we received so many varied amount explanations and excuses it became ridiculous. It was as if the warranty company we paid for and the contractor they chose were in collusion about clarifying what the cost for repair of the ** truly is. Neither company seem to believe in transparency of the cost of their work or practices.

• Review fromYvonne M

  Date: 07/08/2024

  1 star
  Worst customer service on the planet, air conditioning went out on 4th now telling me to wait til the 15th, mo emergency service or weekend service for emergencies!!!!!! Senior citizens with special needs child staying with neighbors ??

• Review fromSabrina B

  Date: 06/27/2024

  1 star
  The team came to my home end of May/early June due to my system going out. The gentleman came out, did not look at the zone boardshe just looked at the outside unit and tested the air flow and says it fine. He said its hard to do anything because its working and to put in a call back if it goes out again. It goes out again, I wait 4-5 days for them to come. I explained my thermostat read 93, and they didnt seem bothered. Once I told them Im filing a complaint they got me in (still within 3-4 days). The guy comes out, replaces parts, and the system goes back out. I called and did a call back. ******* took my call and said she can get me in Tuesday which is 5 days away. I told her thats unfair as I been pretty patient. I asked to speak to a manager and she said hes not in but you can leave a voicemail. I have children and a mother and this is very unreasonable on their end.

• Review fromIkelia V

  Date: 12/19/2023

  1 star
  They were dispatched by our warranty company for A/C repair in June 2023. This was a two man job. One of the techs spilled some purple substance on my carpet which is now stained. After numerous times of calling to report this and following up the company finally placed a request to have someone from a cleaning company their affilated with to clean our carpet in August 2023. That tech tried but wasn't successful because he claim he was told it was a fresh spill. Since it was an old spill now stained there was nothing more he could do. He let us know our carpet will have to be replaced. Again, followed up with the company for an update. This time a manager came out to inspect in October 2023 and tried removing the stain no avail. He said he will see what else he can do and give us a call. I have since followed up left messages numerous times and no response. It is December 2023 and still nothing accomplished. Very poor customer service.

• Review fromKathryn F

  Date: 07/14/2023

  1 star
  Do not use this company! We have been dealing with this company for MONTHS thru American Home Shield. Not only have they been unable to fix our mini-split (even after multiple parts orders, including ordering the wrong part), they NEVER return our calls, and their tech never actually went to our home (confirmed by camera) even though they claim to have gone.

• Review fromTancred M

  Date: 10/03/2022

  1 star
  Comfort First Heating and Cooling was assigned by ******** **** ****** to do an annual maintenance check on my unit. They came out on 9/28/2022 and said everything was perfect, no leaks, pressure was good, nothing needed to be done. The very next day my wife and I noticed that the AC was struggling, and within 48 hours after our service our unit was iced up and showing signs of a leak that was not there before they came out. So the ports they plugged in to just happened to start leaking right after they left? Called Comfort First and of course they said it's not their fault but they'd be happy to come out and look at it again for another $100 appointment fee. Totally lacking in integrity and customer service. Do not recommend!!!