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Business Profile

Camper Dealers

CampersInn RV of Raleigh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camper Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July of 2023 we purchased a new Class A RV from *********** Raleigh. During the purchase process we were urged to buy 3 separate warranties. In the fall of 2024, we realized that a $1500 payment was for a roadside assistance plan that we didnt need. We called the warranty company which cancelled the policy on September 16. They said Campers Inn would refund the balance within 6 weeks. At the end of November, I called *********** to ask where my check was. They didnt return my phone call. On December 4 I called again and reached the finance director. I sent him all the documentation, and after several follow up calls, he sent me something to sign saying the policy was cancelled as of December 4. On February 25 another call elicited an email on March 4, 2025 saying he was sending the check that day. We never received the check. In April we contacted the manager, who said that it was at the top of his priority list. Again, we sent him the same documentation they had received 6 months previously. He promised to resolve the issue. After several follow up calls we must admit that they have no intention of refunding our $1120. We dont know if they are unethical or so broke that they cant afford the money.

    Business Response

    Date: 05/23/2025

    When a customer cancels an extended service product, and they have a payoff with a bank or finance institution the cancelation check goes to the Bank, it goes to the loans Principal since the Bank is the principal owner until the loan is payed off.  In this case Campers Inn sent the checks to the principal owner the bank because we had no proof the loan was paid off.  I have been working with the customers over the last couple weeks and found out Campers Inn sent three checks to the principal bank which none of them were deposited because the loan was paid off by the customers.  Campers Inn was able to obtain proof of payoff with help from our customers, and we will be cutting a check today.    

     

    ***** *******

    General Manager 

    Campers Inn of Raleigh

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 31, 2024 we purchased a 2022 Fleetwood Southwind 35k Motorcoach from *********** of Raleigh. During the purchasing process, we met with the Finance person (*****), he informed us of other coverages to protect our motorcoach. One insurance purchase was for tires and roadside assistance. which was at an additional cost. The second was an extended bumper to bumper coverage for the motorcoach itself. He specifically stated to us that the policy cover such items at slide issue, appliance items..........etc. also at an additional cost Before we left the dealership, there were a few issues that needed resolved and we planned to bring the motorcoach back for repairs. Well during our trip home, we noticed the front slide worked itself out and needed to looked at. When we went back to the dealership, they said it just needed to be resynced. Which they said it was done. again on our way back home the front slide again worked itself out and needed to be fixed, we contacted the dealership and was advise to bring back so they could look at it.............long story short we brought the motorcoach back serveral times for the same issue which was never fixed. In addtion, the bumper to bumper coverage we purchased did not cover the slide out issues as stated by ***** when we purchased the policy and therefore the dealership was trying to get us to pay for the repairs, which was never done. WE canceled this policy and believe since this issue was noted during the policy should be covered.
  • Initial Complaint

    Date:04/14/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The intent of this letter is to describe our experience in purchasing a brand new camper from Campers Inn of Raleigh (***** location). We have been budgeting for a new camper for some time as we have tent camped for many years. We were excited to meet our financial goals and begin our new adventure. The camper was purchased March 7, 2023. My husband took time off work for our first family trip. We prepared for our first excursion. On April 3,2023 we planned to camp at Jordan **** for Spring Break with our children in a brand new pull behind trailer camper.Before we left, my husband was checking the camper, he realized the slide was not working. We tried to troubleshoot but to no avail. He took it back to the Campers Inn for assistance. The tech evaluated it and diagnosed the problem as a clutch/gear issue. The tech showed my husband how to work it manually for our immediate trip. Campers Inn scheduled to have it fixed at a later date. Although we were disappointed with this first mechanical issue, we continued with our camping plans. The disappointment stems from the fact that this is a brand new camper, not a pre owned camper. This was the first red flag that the camper was unfit for use.We pushed through and were optimistic about our camping trip. We traveled about 20 miles. ** I was following my husband (he was pulling the camper), pieces started flying off from under the camper. Suddenly water started spewing from the holding tank. Broken pieces hit my windshield and other vehicles on the freeway. I was trying to dodge the projectiles and avoid a car accident with the traffic surrounding me. Someone could have been injured or killed on I-40 from the camper debris. The children were traumatized and were understandably upset. My husband pulled over on the ****** exit slightly impeding traffic and causing a dangerous situation. My husband and another gentleman who pulled over to help, used a ratchet strap to hold the pieces together. Our children were afraid and it was traumatic. The entire water tank had fallen off the bottom of the camper. Originally, the only attachments to keep the water tank in place were two nylon straps . These nylon straps were the type and durability of a backpack strap (Photo A). We drove directly to Campers Inn. We explained the events, unpacked our belongings from the unit and left the camper there. The negligent representatives from Campers Inn should not have allowed us to leave/drive the camper off the premises without any type of inspection when we originally purchased it. We were told the camper was winterized and had no fluids. Yet the representatives were clearly incorrect and misleading.Because of the above concerns, we are requesting a full refund of $34,100.18. We had the trailer for only 4 weeks and technically never used it. It was parked in our yard for three and half weeks before we even moved it. We haven't even made the first payment on it. Our family has lost faith in your company, and we are not interested in a trade-in or any other type of transaction with the exception of the full refund. Why would we continue business with a company that put us at serious risk of injury? We would not feel safe purchasing any vehicles or units from your company. Surely, no one would want a broken new camper. Campers Inn should be ashamed and embarrassed by this transaction. Surely management will reimburse us for this purchase to prevent litigation and negative publicity. This is common sense and the only solution.

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