Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a frequent customer of ********************** as I just moved *********** in close proximity to my home. I went everyday for breakfast, same time, & ordered the same thing. My experience with this fast food place is highly undesirable. Each day even when I was the first customer of the day at 6am on my way to work- the biscuit was ice cold. The hash rounds tasted ice cold as well & I attached a picture showing what they handed to me one day. It was practically empty. See pic. There were days when they forgot one or 2 things in my ********* consistently had to go back. This went on since May 2022. I wrote a ****** review based on my experience. Well last sunday i went as usual before work at the drive thru, placed my order only to be told by the young man he would not serve me anymore per his manager, I questioned it he had no answers. I asked for corporates phone # and he refused, instead giving me his mgr number to which I called only to find out it is a non working # so he gave me a # that doesn't work. I tried contacting corporate, Thei phone # doesnt accept voicemails it says voicemail box full. I trued numerous times. I filled out an online complaint form. to which not one person has contacted me. This is frrustrating as a consumer as well as unacceptable. I did nothing **** to warrant this treatment from a fast food place where I spend my money for almost a year. No explanation & no way to contact the franchise owner. They refused to give me any phone numbers to discuss so Im reaching out to BBB to help resolve this. I would like to speak to the franchise owner directly or a GM. There is no way to contact Hardees corporate. One day a couple of months ago I had to go back 3 times as they kept getting my order wrong. Another morning at 6am myself & other cars were waiting at the drive thru & a man from the kitchen told me a cashier called out & there was nobody there to take orders so I drove away.