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Business Profile

Drainage Contractors

Zoom Drain

This business's accreditation status is suspended and currently under review.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1, 2025, Zoom Drain performed a water heater replacement at my home. This work was arranged, authorized, and contracted through my home warranty company, ****************** not directly with me.Prior to the service, the technician requested I sign an iPad to authorize the work. After the installation was completed, I was asked to sign again, acknowledging the job was finished. I was never informed that signing either document would commit me to personal financial responsibility for the service.On April 3, 2025, Zoom Drain sent me an invoice for $1,360. The invoice included both of my electronic signatures, and only after the work was done did I discover that the invoice text stated I was accepting financial responsibility. This was never disclosed or explained to me beforehand, nor was any cost discussed during the appointment.I contacted ****************** immediately and was told that all costs were fully covered under my home warranty contract, and I do not owe Zoom Drain anything.Despite this, Zoom Drain has continued to send collection messages to me via text and email. On April 27, 2025, they placed a lien on my property for the disputed amount a deeply distressing and inappropriate action based on a contract I did not knowingly or willingly agree to.Desired Outcome:Immediate removal of the lien from my property.Written confirmation from Zoom Drain that I do not owe any money.A halt to all further collection attempts.A formal apology for the misleading conduct and the emotional and financial distress this has caused.Attachments:Invoice from Zoom Drain (with signature details)Communications from ****************** confirming full coverage Proof of lien placement (if available)Copies of collection attempts (text/email)

This business's accreditation status is currently suspended and under review.

suspended BBB accredited business seal

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