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Business Profile

Furniture Stores

Furniture Distributors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Furniture Distributors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Furniture Distributors has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/28/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 3 pieces of furniture on April 27 including 2 custom fabric chairs. When the order was delivered on May 20, the chairs had the wrong fabric. The chairs were not left and I was told by the delivery employee that the store would contact me. I called on May 20 and spoke with ******, who said she would be in touch. I called back on May 27 and spoke to ****** again and she assured me she would be back in touch today. I have not received any further response. I want the correct chairs with the correct fabric delivered by June 14th or I want all my money back for the chairs and I will shop elsewhere.

      Business Response

      Date: 05/29/2025

      I spoke to the customer over the phone on 5/29/25.  The customer had not received a call back from their original salesperson to keep them up to date on the progress of their sale.  The merchandise has been ordered with correct fabric and should be expected with 4-5 weeks (late June/early July).  The customer agreed to accept receipt of the product once it arrives.  We appreciate the customer giving us another opportunity to serve them.  We also credited them with $100 store credit towards the purchase of anything in the future from any of our 5 locations.  

      Customer Answer

      Date: 05/29/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date- 8/26/2024 Purchase price ******* Adjustable bed and mattresses Have never supplied product. Says they cannot supply delivery date. Originally told us 2 to 4 weeks. Has been greater than 2 months and they will not return calls. Would like to receive a refund. I have Parkinsons disease and needed the bed for being able to get out of bed. They are not returning any calls.

      Business Response

      Date: 10/31/2024

      We were closed on Tuesday, October 29th when customer tried to call.  We spoke to the customer this morning and have successfully refunded his credit card today.  Customer is satisfied.

    Furniture Distributors is NOT a BBB Accredited Business.

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