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Business Profile

Internet Providers

NfinityLink Communications, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 30, 2024 TO WHOM IT MAY CONCERN:On Nov. 30th - Dec. 1st, we had no **************** which Msg. was left on ***********. ******** claimed she didn't get a msg. from us. Not true. Monday Morning, Dec. 2 we called at 8:30am and spoke with ********. She informed us she did not know when she could get someone to us since they were completely booked for Monday. I told her we needed support **** since we had no service since Friday Nov. 29th. She then said she would put us on schedule and if tech could get to us he would. When tech saw our name on list, he said he moved us up to top and came to us first. Upon arriving he check router and it was not working. He then checked a wire connecting to router and went to his truck and got a new wire and put on router, service came up. He then had to reprogram all tv's of course. Everything started working properly. He told ******** that we had old fire sticks which was the problem, they were just purchased 2024 and installed which was not the problem. ******** said tech told her he had to reprogram all fire sticks since the modem went down which was normal. If the old cable was bad, why did he tell her he replaced the new cable with the same old cable afterwards which does not make sense and is not true, because the new cable is still connected to the router. New cable is still attached. We got bill the 2 days and do not feel we owe. She said she could have charged us $65. We canceled our cable service with them because they do not offer Seniors discount at all. We definitely need another internet service to serve the ************* area since they are the only one and don't care about whether you can afford it or not. We're so sorry tech told her something different than what he told us and left new cable connected to router. Husband told her he lied and don't send him back to us. Seniors, we do not need this kind of stress. Finding New Provider.Thanking you in advance for your help.

    Business Response

    Date: 01/16/2025

    This appears to have been intended for NfinityLink Communications, Inc. not *******************************

NfinityLink Communications, Inc. is NOT a BBB Accredited Business.

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